Summary

Overview

Work History

Skills

Languages

Personal Information

Timeline

Sarah Ayman Elgenady

El-Sheikh Zayed City,GZ

Summary

It had always been a significant goal of mine to carve out a good career path in the field of development. That is

why I do my best to put out constant effort in whatever activity I am in charge of, since I am prone to gaining

experience and skills in order to become more productive and useful not only for myself, but also for my

surrounding society.

Overview

years of professional experience

Work History

Senior Customer relations and collection Specialist

Almarasem international development

04.2025 - Current

Handled customer inquiries related to residential units and real estate projects, providing detailed explanations and support.
Followed up with clients regarding due and refunded cheques to ensure timely collection of payments.
Informing clients when their units are ready for delivery to arrange final settlements, including maintenance fees and any applicable penalties.
Resolved client complaints and issues by arranging in-person meetings during customer visits, ensuring a positive customer experience and reaching mutual solutions.
Played a key role in enhancing customer satisfaction and accelerating the collection process.
Conducted in-person meetings with clients during customer visits to discuss and resolve various issues, ensuring client satisfaction.
Assisting with cheque replacements or retrievals in case of cheque transfers or failed payments.
Processing unit cancellation or merge requests, providing clients with clear refund procedures and updated financial plans.
Offering and explaining settlement or early payment options (accelerated payment plans), including applicable discounts.
Clarifying all penalties due to late payments or delays by reviewing and explaining detailed account statements.
Proposed tailored financial plans based on client cases and coordinated with finance departments to ensure smooth execution.
Maintained organized records of customer communications, financial arrangements, and issue resolutions, contributing to faster collection cycles and higher customer satisfaction.

Senior Customer Care Specialist

Kaizen Urban development

09.2024 - 04.2025

Handle customer inquiries via phone, email and chatting platforms.
Provide exceptional customer support by addressing complaints, resolving issues, and ensuring client satisfaction.
Conduct meetings with clients and convince them regarding re-housing, cancellation, upgrading and so on.
Collaborate with internal teams to escalate and resolve customer issues when needed

Account manager

IT VIKINGS Company

07.2023 - 09.2024

Responding to product and/or service inquiries including but not limited to price, order placements, benefits, product differentiation, objections and availability.
Quoting price and credit terms for orders obtained, estimates dates of delivery, and informs customers of anticipated delays.
Address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.

Sales advisor

Real estate domain company "RED"

12.2022 - 07.2023

Facilitate sales transactions by providing customers three options which meet their needs and encourage purchases.
Present, promote and sell products/services using solid arguments to existing and prospective customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customer leads through cold calling, re-assigned leads and fresh leads as well.
Achieve agreed upon sales targets and outcomes within schedule.

Child protection Caseworker

Caritas Egypt (RDPP Program- Save the children)

08.2021 - 12.2022

Identify individual child protection cases (Unaccompanied and Separated children) through regular presence in the community and accept referrals from other agencies and community partners.
Conduct best interest assessments for CP cases, in particular medium and high-risk cases, and prioritize them according to risk level.
Develop case plans in collaboration with the child and, when relevant, the family, caregiver or community members, that respond to needs addressed in assessments.
Provide direct support to children and families through, counseling and guidance, advice and emotional support, home visits, accompaniment to different service providers and community mediation in line with the best interest of the child.
Make referrals to other agencies and services as indicated on the plan and regularly follow up to ensure all services are carried out within agreed time frames.

Financial Analyst

World Vest Base Company (WVB) - Turkish Department

01.2021 - 07.2021

Analyzing Current and past banks' financial data.
Translate Turkish financial reports.
Assembling and summarizing data to structure sophisticated reports on financial and non-financial status.
Examine large amounts of data and transform them into informative qualitative and quantitative financial analyses.

Field Officer Volunteer - Quality Education

Catholic Relief Services

11.2020 - 01.2021

Support in the logistical preparation of different quality education activities, including mobilizing beneficiaries, data entry and arranging for field visits.
Follow-up with partners, schools, communities, and refugees to ensure accurate data for each activity (attendance lists, pre and posttests, etc.)
Maintain Proper records for project activities.
Assist in completing required reporting documents for each quality education- related activity according to CRS's policies and procedures.

Field officer intern

CARE International in Egypt

12.2019 - 10.2020

Undertake field visits to evaluate and improve the planning, implementation and monitoring of UNHCR programming to increase awareness of refugees.
Data entry management into the organization's database.
Write reports to the UNHCR of the sessions given to the refugees about legal, health, basic and early marriage issues.
Communicate with asylum seekers community leaders for preparing sessions.
Support case management department by interviewing refugees to provide the necessary help.
Respond to refugees' phone calls to register their information to afford the needed help.

Client relation executive

Learning Lab Company

09.2019 - 12.2019

Hold meetings with clients and document the meeting hours.
Communicate with clients via email and phone to fulfill their requests.
Support the technical team in administrative tasks to fulfill clients' needs.