Sarah B
Office Manager - Executive Assistant
Cairo,C
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Office Manager and Executive Assistant
Pharaoh Soft Cairo
03.2024 - 05.2024
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Evaluated employee records and productivity and submitted evaluation reports.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Created, maintained and updated filing systems for paper and electronic documents.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Established team priorities, maintained schedules and monitored performance.
- Maintained computer and physical filing systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated special projects and managed schedules.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized and coordinated conferences and monthly meetings.
Office Manager and Administrative Coordinator
U.S. Department Of State
09.2012 - 09.2022
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reported to senior management on organizational performance and progress toward goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Monitored and directed incoming mail and prepared outgoing mail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted management with special projects to complete all tasks by deadlines.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Senior Call Center Representative
Mobinil
07.2007 - 07.2012
- Managed timely and effective replacement of damaged or missing products.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Leveraged advanced technical knowledge to assist customers with troubleshooting issues, ultimately resolving concerns promptly and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to streamline processes, resulting in improved overall efficiency and productivity.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Partnered with other departments to address complex customer issues, facilitating timely resolutions and enhanced client satisfaction levels.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
- Contributed valuable insights during team meetings aimed at enhancing operational strategies within the call center environment furthering its overall effectiveness.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced average call duration by implementing efficient problem-solving techniques and providing accurate information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed escalated calls professionally, resolving issues swiftly while maintaining a calm demeanor under pressure.
- Increased overall contact center efficiency by optimizing scheduling and workforce management practices.
- Developed customized solutions for callers, leading to increased customer loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Diploma - Human Resources Management
American University in Cairo - AUC
Cairo, Egypt 04.2001 -
Bachelor of Science - Business Administration And Management- Accounting
Akhbar El Youm Academy
Cairo 04.2001 -
Skills
Computer Skills
Task Delegation
Bookkeeping
Staff hiring
Compliance Monitoring
Active Listening
MS Office
Continuous Improvement
Clerical Support
Team Development
Document Management
Travel Coordination
Timeline
Office Manager and Executive Assistant
Pharaoh Soft Cairo
03.2024 - 05.2024
Office Manager and Administrative Coordinator
U.S. Department Of State
09.2012 - 09.2022
Senior Call Center Representative
Mobinil
07.2007 - 07.2012
Diploma - Human Resources Management
American University in Cairo - AUC
04.2001 -
Bachelor of Science - Business Administration And Management- Accounting
Akhbar El Youm Academy
04.2001 -