Sarah B
Office Manager - Executive Assistant
Cairo,C
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Office Manager and Executive Assistant
Pharaoh Soft Cairo
03.2024 - 05.2024
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Evaluated employee records and productivity and submitted evaluation reports.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Created, maintained and updated filing systems for paper and electronic documents.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Established team priorities, maintained schedules and monitored performance.
- Maintained computer and physical filing systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated special projects and managed schedules.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized and coordinated conferences and monthly meetings.
Office Manager and Administrative Coordinator
U.S. Department Of State
09.2012 - 09.2022
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reported to senior management on organizational performance and progress toward goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Monitored and directed incoming mail and prepared outgoing mail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted management with special projects to complete all tasks by deadlines.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Senior Call Center Representative
Mobinil
07.2007 - 07.2012
- Managed timely and effective replacement of damaged or missing products.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Leveraged advanced technical knowledge to assist customers with troubleshooting issues, ultimately resolving concerns promptly and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to streamline processes, resulting in improved overall efficiency and productivity.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Partnered with other departments to address complex customer issues, facilitating timely resolutions and enhanced client satisfaction levels.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
- Contributed valuable insights during team meetings aimed at enhancing operational strategies within the call center environment furthering its overall effectiveness.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced average call duration by implementing efficient problem-solving techniques and providing accurate information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed escalated calls professionally, resolving issues swiftly while maintaining a calm demeanor under pressure.
- Increased overall contact center efficiency by optimizing scheduling and workforce management practices.
- Developed customized solutions for callers, leading to increased customer loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Diploma - Human Resources Management
American University in Cairo - AUC
Cairo, Egypt 04.2001 -
Bachelor of Science - Business Administration And Management- Accounting
Akhbar El Youm Academy
Cairo 04.2001 -
Skills
Computer Skills
Timeline
Office Manager and Executive Assistant
Pharaoh Soft Cairo
03.2024 - 05.2024
Office Manager and Administrative Coordinator
U.S. Department Of State
09.2012 - 09.2022
Senior Call Center Representative
Mobinil
07.2007 - 07.2012
Diploma - Human Resources Management
American University in Cairo - AUC
04.2001 -
Bachelor of Science - Business Administration And Management- Accounting
Akhbar El Youm Academy
04.2001 -
Similar Profiles
Jack SilvaJack Silva
Advertising Manager at Pharaoh Construction and Design, LLCAdvertising Manager at Pharaoh Construction and Design, LLC
Jacob DodsonJacob Dodson
Shop Manager/Field Service Technician at Pharaoh Energy ServicesShop Manager/Field Service Technician at Pharaoh Energy Services
Charles SowellCharles Sowell
Company Driver at Pharaoh TruckingCompany Driver at Pharaoh Trucking