Sarah Dwidar

• Lead engagement most technically complex, mission critical or politically hot customer issues, and drive ownership of issues through resolution
• Fully capable of using trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs
• Help identify and develop technical leaders for the Senior EE role from the EE community
• Ability to drive resolution of highly complex and escalated issues involving both broad and in-depth product expertise; may include support of additional products
• Provided actionable feedback to product group, which resulted in improved product quality or supportability, the adoption of supportability tools by the product group, and the use of tools to reduce days-to-solution metrics

• Company Overview: Microsoft Dynamics 365 Finance & Operations | IaaS & SaaS
• Strong knowledge in IaaS and SaaS for Microsoft Dynamics 365, security administration, security roles design, maintenance and configuration across all modules.
• Responsible for implementing the security roles, the privileges and duties of each and the functional issues like segregation of duties.
• Develop role based extendable data security policies XDS and procedures.
• Consult and assist the audit and management team in designing the correct security structure.
• Implement and assist business users to understand and create security requirements, resolve problems/issues, and document security changes, designs, and configurations.
• Work with business users and managers to develop, implement, fix, and improve on existing security roles and controls.
• Responsible for the implementation and day-to-day support of the Microsoft Dynamics ERP system for a large and global distribution and Manufacturing company, with a focus on Finance/Accounting, AP, AR, GL, Project Management, Inventory Management, Workflows.
• Support the reporting needs of the finance team by helping to identify, design and implement required reports in Management Reporter.
• Responsible for the SSRS Reports.
• Serve as the Microsoft Dynamics System Administrator; oversees system users and designs new custom duties, privileges, security roles, and ensures functionality for core financials.
• Strong experience with Microsoft Dynamics 365 integrations.
• Understand business needs and recommend, estimate, design, implement, and test best practice solutions for Dynamics 365 that work for all areas of the business.
• Assist in developing, testing, and supporting integrations with Dynamics 365.
• Maintain and configure workflows.
• Handle all basic administrative functions such as managing user access and security roles and maintaining field validation tables.
• Develop and Maintain metrics associated with systems processes & procedures.
• Monitoring system performance and responding to alerts.
• Performing regular system maintenance.
• Investigating and analyzing problems reported by end users.
• Escalating technical issue to corresponding parties.
• Run the batch job and capture the performance metrics.
• Analyze SQL performance and database for performance issues and storage capacity.
• Analyze the needed AOSs and BATCHAOSs for every client based on the subscription estimator and environment monitoring within LCS.
• Responsible for the database refresh within LCS and all of its issues and provide solutions.
• Microsoft Dynamics 365 Finance & Operations | IaaS & SaaS

• Company Overview: Ireland Account
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Investigated and resolved customer inquiries and regulator complaints quickly.
• Solutions admin for system's bug through direct communication with Vodafone product group (Amdocs) via our ticketing bug reporting system (BMC).
• Ireland Account

• Company Overview: Ireland Account
• Certified as official trainer on IE accreditation.
• Delivered training for fixed queues (care-tech-open order).
• Trained patches with full training hours.
• Taught different topics for first liners.
• Assessed trainee needs to develop effective training plans.
• Performed continuous evaluations of content and plans.
• Ireland Account

• Company Overview: Ireland Account
• SME for technical technologies (Gigabit, Broadband, IPTV).
• Delivered knowledge for first liners.
• Created TNA (Training Needs Analysis) for first liners.
• Providing insights in knowledge gaps for first liners.
• Ireland Account

• Company Overview: Ireland Account
• Handling Escalation CEO Emails for the Technical issues.
• Handling customer Technical issues.
• Walking the customer through Technical solutions.
• Escalating customer issues to 2nd line and following up till issue sorted.
• Ireland Account