Sarah Ehab
Cairo,Egypt
Summary
Digital payment deputy manager with over 8 years of experience in developing and implementing innovative digital payment solutions. Accomplished professional with expertise in business development, team motivation, and strategic decision-making. Demonstrates dynamic leadership and a thorough understanding of product or service knowledge and regulatory compliance. Proven track record in KPI monitoring and reporting, vendor relationship building, and social media marketing.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deputy manager Digital Payments unit
National bank of Egypt
Cairo
10.2024 - 03.2025
- Enhancing electronic payments system by adding new services and fix/improve existing services, aligning with the bank's overall objectives and customer needs,
- Applying CBE regulations and/or mandates following Meeza bulletins to ensure compliance with regulatory requirements and the requested KPIs.
- Work closely with internal and external stakeholder including vendors and regulatory entities to ensure the delivery of secure and efficient payment service.
- Adding new services on wallets/digital payments and preparing the required BRDs to propose the new project scope and requirements.
- Participate in EFM tool project (enterprise fraud management project) to assess the transactions performed by wallets /InstaPay that need to be monitored.
- Achieve high productivity along with time management strategies.
- Supervise team members for optimal task completion and Provide guidance to junior staff enhancing professional growth and development.
- Reduced operational risk inefficiencies by identifying factors within organization's internal processes with the help of operational risk team in order to enhance operational efficiency and reduce losses to ensure seamless execution of business-related processes.
- Monitor customer feedback, inquiries and complaints related to the provided service in order to improve customer satisfaction levels.
- Collaborate with the manager to achieve organizational goals.
- Contribute innovative ideas during strategy meetings that led to business expansion.
- Utilize strategic planning to drive business growth.
- Enforce Bank policies for a safe and productive work environment.
- Handle negotiations with outside vendors and service agencies to meet business needs.
- Planned revenue generation strategies to generate income by assessing market trends, customer needs and competitive campaign that all work together to meet market demands designed and drive growth for digital payments solutions.
- Hold regular meetings with stakeholders and technical teams to for alignment on project execution and goals.
- Coordinated with different departments, ensuring seamless communication flow.
Supervisor
National bank of Egypt
Cairo
08.2020 - 10.2024
- Handling InstaPay application operated by EBC from NBE side for adding new updates/services after obtaining CBE approval
- Preparing the required BRD for all InstaPay bulletins for granting required approvals and meeting the compliance date.
- Performing the required test cases for InstaPay application on production environment.
- Adding new preauthorized channel for Instant Payment Network on NBE website after preparing the required work procedures, performing test cases, and obtain all needed approvals for sent SMSs.
- Preparing campaigns memo, P&L and circulars along with monitoring winners and publishing artworks on social media and website.
- Monitoring the market activities by collecting information needed for preparing market scan.
- Preparing posters, flyers, user guide, how to videos for posting on website and branches
- Preparing presentations on wallet performance needed for top management review.
- Handling wallet complaints, problems and updates with Vendor
- Managing new services added on the wallet according to EBC and CBE mandates
- Updating the registration form according to the new service update after granting the required approvals for all concerned parties
- Preparing required business case for any update or new project
- Handling Instapay application on Nbe behalf for adding new updates/services after obtaining Cbe approval
- Trained new hires and set up mentoring relationships to drive team performance.
Banker A
National bank of Egypt
Cairo
09.2013 - 08.2020
- Internet banking officer where the internet banking started with non financial services then we added the financial transactions
- Handling internet banking new projects for both corporate and retail
- Preparing required BRDs for added services or projects .
- Discussing interface documents with technical team and vendors
- Performing the required UAT for better customer experience and ensuring applied performance
- Setting work procedures and required circulars ahead with granting Cbe approvals
- Holding periodic training with branches employees to explaining the benefits and responsibilities of the service
- Working for mobile internet after finalizing internet banking
- Solving customers complaints received via mail or call center
Banker A
National bank of Egypt
Cairo
09.2012 - 09.2013
- First step in Digital Banking as I worked as business development officer promoting payment gateway for companies websites e-commerce acceptance
- Explaining the benefits of adding a payment service on merchant website
Banker B
National bank of Egypt
Cairo
08.2008 - 09.2012
- teller at City stars branch handling customers transactions (withdrawals and deposits) to maintain and balance the cash drawer daily accounting for all cash transactions to ensure accuracy
- stay updated with applicable laws and regulations to ensure all transactions comply with legal standards.
- cross selling of banks products and services .
Education
Bachelor - Dentistry
Cairo university
Skills
- Business development
- Team motivation
- Product or service knowledge
- Knowledge of regulatory compliance
- Strategic decision-making
- Dynamic leadership
- KPI monitoring and reporting
- Vendor relationship building
- Social media marketing
Custom
Available on request.
Certification
AI-powered transformation
Digital transformation in financial service
Impact of digital transformation
Developing as a leader
Moving up to a manager
Sustainability and sustainable finance awareness.
Cybersecurity awareness.
Retail products awareness.
Project mangment life cycle and project planning
Anti money laudry
Timeline
Deputy manager Digital Payments unit
National bank of Egypt
10.2024 - 03.2025
Supervisor
National bank of Egypt
08.2020 - 10.2024
Banker A
National bank of Egypt
09.2013 - 08.2020
Banker A
National bank of Egypt
09.2012 - 09.2013
Banker B
National bank of Egypt
08.2008 - 09.2012
Bachelor - Dentistry
Cairo university
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