Sarah Ehab AbdelAziz
Risk Management Officer
Hadayek Al Ahram, Giza
Summary
A 27-year-old extroverted, highly motivated and hardworking woman with a passion for diverse experiences, social and academic intellectuality, creativity and public relations. Experienced in various fields of business yet always enthusiastic to learn and undertake new skills and challenges.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Risk Management Officer
HSBC
01.2023 - Current
- Reduced risk exposure by analyzing and mitigating potential threats to the organization.
- Produced and filed reports to inform senior management of current activities and progress with investigations
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Delivered timely and accurate reporting on key risk metrics to senior leadership, supporting informed decision-making processes at the highest level.
- Conducted thorough due diligence on third-party partners, minimizing reputational and operational risks associated with external engagements.
Private IGCSE Tutor (English and Science)
Freelancer
02.2022 - 01.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Monitored student progress and provided feedback and support.
- Developed student confidence through positive reinforcement strategies.
- Conducted revision sessions to help students prepare for tests and exams.
- Created personalized lesson plans to meet needs of diverse learners.
- Served as an ongoing support for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies and more.
- Administered standardized tests to assess student strengths and weaknesses.
- Taught students remotely using online video chat platform and other delivery channels.
- Met with parents to discuss student progress and address concerns.
- Responded to email and telephone requests to provide students with specific information.
Human Resources Specialist (HR)
Teleperformance
12.2020 - 05.2021
- Utilized social media platforms effectively as a tool for sourcing candidates across various accounts and functions.
- Filtered candidates based on their resumé, qualifications, English fluency, computer and social skills.
- Conducted phone, online, and face-to-face interviews.
- Recruited talented, diverse and qualified candidates for employment.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Gave orientation and mini-training sessions for newcomer employees and trainees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Strengthened employee retention rates by conducting exit interviews and identifying opportunities for improvement in company culture.
- Worked on special HR projects to promote and enhance services offered.
- Assisted with writing job postings and job descriptions for boards.
Sales and Marketing Assistant
American Eagle Outfitters
09.2019 - 02.2020
- Demonstrated products to customers, answered questions, and redirected objectives to positive sales.
- Educated customers about prices, special offers and promotions.
- Analyzed customers and advised them with the best fit and suitable products.
- Conducted basic market research to identify customer needs.
- Worked flexible hours across night, weekend, and holiday shifts to capitalize on best selling times.
- Assisted cash registers during exchanging or returning products.
Performance Manager
Vodafone Intelligent Oriented Solutions (U.K, Northern Ireland)
12.2017 - 04.2019
- Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Managed a team of 12 advisors to top department and site achievements and positive Net Promoter Score (NPS) targets.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
- Enhanced employee engagement through tailored training programs and workshops.
- Conducted coaching to team members for their promotion tests and opportunities.
- Designed Excel sheets and PowerPoint slides as educational content for team members.
Subject Matter Expert (SME)
Vodafone Intelligent Orientated Solutions (U.K)
6 2016 - 12.2017
- Tackled escalations and resolved complaints from frustrated customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Offered Next Best Actioned Sales (NBAS) and closed lucrative upselling deals with customers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Care and Billing Representative
Vodafone International Services (U.K Account)
03.2015 - 06.2016
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Achieved consistent performance metrics targets by meeting Key Performance Indicators (KPIs) and prioritizing tasks effectively amid fluctuating workloads.
- Used data entry skills to accurately document and input statements.
- Enhanced overall departmental performance by proactively sharing best practices, tips, and lessons learned from daily billing activities with colleagues.
Education
International General Certificate of Secondary Education (IGCSE) -
Bellerbys College & International Academic School
England And United Arab EmiratesBachelor's in Biotechnology and Molecular Medicine -
Misr University For Science And Technology
Egypt2020
Personal Trainer And Nutritionist Certification -
International Sports Sciences Associations (ISSA)
Skills
Well-disposed, highly sociable, very conversable and benevolent at building rapport and connections
undefinedAwards And Acknowledgements
- Top 100 English fiction and non-fiction story authors on the platform by Wattpad.
- Vice President at Enactus student activity.
- Presentation Team President at IEEE student activity.
- Voted best event organizer at the University concert by the student union.
- Ranked amongst 5 most influential graduation projects and researches by Professors' committee at college.
Timeline
Risk Management Officer
HSBC
01.2023 - Current
Private IGCSE Tutor (English and Science)
Freelancer
02.2022 - 01.2023
Human Resources Specialist (HR)
Teleperformance
12.2020 - 05.2021
Sales and Marketing Assistant
American Eagle Outfitters
09.2019 - 02.2020
Performance Manager
Vodafone Intelligent Oriented Solutions (U.K, Northern Ireland)
12.2017 - 04.2019
Customer Care and Billing Representative
Vodafone International Services (U.K Account)
03.2015 - 06.2016
Subject Matter Expert (SME)
Vodafone Intelligent Orientated Solutions (U.K)
6 2016 - 12.2017
International General Certificate of Secondary Education (IGCSE) -
Bellerbys College & International Academic School
Bachelor's in Biotechnology and Molecular Medicine -
Misr University For Science And Technology
Personal Trainer And Nutritionist Certification -
International Sports Sciences Associations (ISSA)
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