Sarah Ehab AbdelAziz
Risk Management Officer
Hadayek Al Ahram, Giza
Summary
A 27-year-old extroverted, highly motivated and hardworking woman with a passion for diverse experiences, social and academic intellectuality, creativity and public relations. Experienced in various fields of business yet always enthusiastic to learn and undertake new skills and challenges.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Risk Management Officer
HSBC
01.2023 - Current
- Reduced risk exposure by analyzing and mitigating potential threats to the organization.
- Produced and filed reports to inform senior management of current activities and progress with investigations
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Delivered timely and accurate reporting on key risk metrics to senior leadership, supporting informed decision-making processes at the highest level.
- Conducted thorough due diligence on third-party partners, minimizing reputational and operational risks associated with external engagements.
Private IGCSE Tutor (English and Science)
Freelancer
02.2022 - 01.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Monitored student progress and provided feedback and support.
- Developed student confidence through positive reinforcement strategies.
- Conducted revision sessions to help students prepare for tests and exams.
- Created personalized lesson plans to meet needs of diverse learners.
- Served as an ongoing support for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies and more.
- Administered standardized tests to assess student strengths and weaknesses.
- Taught students remotely using online video chat platform and other delivery channels.
- Met with parents to discuss student progress and address concerns.
- Responded to email and telephone requests to provide students with specific information.
Human Resources Specialist (HR)
Teleperformance
12.2020 - 05.2021
- Utilized social media platforms effectively as a tool for sourcing candidates across various accounts and functions.
- Filtered candidates based on their resumé, qualifications, English fluency, computer and social skills.
- Conducted phone, online, and face-to-face interviews.
- Recruited talented, diverse and qualified candidates for employment.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Gave orientation and mini-training sessions for newcomer employees and trainees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Strengthened employee retention rates by conducting exit interviews and identifying opportunities for improvement in company culture.
- Worked on special HR projects to promote and enhance services offered.
- Assisted with writing job postings and job descriptions for boards.
Sales and Marketing Assistant
American Eagle Outfitters
09.2019 - 02.2020
- Demonstrated products to customers, answered questions, and redirected objectives to positive sales.
- Educated customers about prices, special offers and promotions.
- Analyzed customers and advised them with the best fit and suitable products.
- Conducted basic market research to identify customer needs.
- Worked flexible hours across night, weekend, and holiday shifts to capitalize on best selling times.
- Assisted cash registers during exchanging or returning products.
Performance Manager
Vodafone Intelligent Oriented Solutions (U.K, Northern Ireland)
12.2017 - 04.2019
- Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Managed a team of 12 advisors to top department and site achievements and positive Net Promoter Score (NPS) targets.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
- Enhanced employee engagement through tailored training programs and workshops.
- Conducted coaching to team members for their promotion tests and opportunities.
- Designed Excel sheets and PowerPoint slides as educational content for team members.
Subject Matter Expert (SME)
Vodafone Intelligent Orientated Solutions (U.K)
6 2016 - 12.2017
- Tackled escalations and resolved complaints from frustrated customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Offered Next Best Actioned Sales (NBAS) and closed lucrative upselling deals with customers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Care and Billing Representative
Vodafone International Services (U.K Account)
03.2015 - 06.2016
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Achieved consistent performance metrics targets by meeting Key Performance Indicators (KPIs) and prioritizing tasks effectively amid fluctuating workloads.
- Used data entry skills to accurately document and input statements.
- Enhanced overall departmental performance by proactively sharing best practices, tips, and lessons learned from daily billing activities with colleagues.
Education
International General Certificate of Secondary Education (IGCSE) -
Bellerbys College & International Academic School
England And United Arab EmiratesBachelor's in Biotechnology and Molecular Medicine -
Misr University For Science And Technology
Egypt2020
Personal Trainer And Nutritionist Certification -
International Sports Sciences Associations (ISSA)
Skills
Well-disposed, highly sociable, very conversable and benevolent at building rapport and connections
Skillful in task prioritization, time management and multitasking
Active listener, effective communicator and attentive to details
Experienced in conflict resolution, mentoring, team-building, and public relations
Advanced user of Microsoft Office (Word, Excel and PowerPoint)
Advanced user of Social media platforms (Facebook, X, Instagram and Reddit)
Awards And Acknowledgements
- Top 100 English fiction and non-fiction story authors on the platform by Wattpad.
- Vice President at Enactus student activity.
- Presentation Team President at IEEE student activity.
- Voted best event organizer at the University concert by the student union.
- Ranked amongst 5 most influential graduation projects and researches by Professors' committee at college.
Timeline
Risk Management Officer
HSBC
01.2023 - Current
Private IGCSE Tutor (English and Science)
Freelancer
02.2022 - 01.2023
Human Resources Specialist (HR)
Teleperformance
12.2020 - 05.2021
Sales and Marketing Assistant
American Eagle Outfitters
09.2019 - 02.2020
Performance Manager
Vodafone Intelligent Oriented Solutions (U.K, Northern Ireland)
12.2017 - 04.2019
Customer Care and Billing Representative
Vodafone International Services (U.K Account)
03.2015 - 06.2016
Subject Matter Expert (SME)
Vodafone Intelligent Orientated Solutions (U.K)
6 2016 - 12.2017
International General Certificate of Secondary Education (IGCSE) -
Bellerbys College & International Academic School
Bachelor's in Biotechnology and Molecular Medicine -
Misr University For Science And Technology
Personal Trainer And Nutritionist Certification -
International Sports Sciences Associations (ISSA)