Sarah Hassan Hassan
Account Manager
Cairo
Summary
Energetic business development professional with a passion for motivating and exciting employees to reach their full potential. Possessing natural leadership abilities and a talent for solving complex problems, I excel in challenging environments. Experience includes product testing, as well as managing and developing new business opportunities. Committed to driving growth and success for individuals and organizations. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over years of management performance.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Business Developer
Freelancer
Cairo, Cairo Governorate
1 2024 - Current
- Identify new business opportunities and partnerships to drive company growth
- Develop and maintain relationships with clients to ensure customer satisfaction and retention
- Create and execute strategies to expand market reach and increase revenue streams
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
- Created and maintained database containing information on business proposals and contacts.
- Devised effective marketing, sales, and other promotional initiatives.
- Created reports and presentations detailing business development activities.
Business Trainer
Freelancer
08.2014 - Current
- Delivered workshops on topics such as customer service, communication skills, and sales skills
Bank Assurance Area Manager
Misr life insurance (National bank)
Canal Region
11.2020 - 09.2023
- Achieved business development targets by driving sales of life insurance products to branch banking customers of partner bank; managed a team of 12-14 insurance representatives
- Drove partner sales team activation and lead generation through regular engagement with partner branch staff
- Conducted training programs at partner bank branches
- Built team capability through regular training interventions
- Adhered to regulatory requirements and monitored quality of business
- Ensured timely resolution of customer queries and complaints, and controlled instances of adverse customer experience
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Senior Customer Service Executive
Vodafone
Ismailia, Ismailia Governorate
08.2011 - 09.2020
- Met monthly sales targets
- Handled customer grievances as per company guidelines and policies
- Monitored competitor market development in the region and reported to management
- Provided assistance to other executives as a shift leader to handle customer complaints and generate sales leads
- Trained other co-workers as a member of Vodafone retail champion team
- Performed logistic transactions for stock movements and shop transfers
- Prepared presentations to train co-workers
- Handled end-of-day closing processes
- Developed and implemented various strategies, increasing productivity .
CEO Office Manager
Velocity Apparels Company
03.2009 - 01.2010
- Managed complex executive calendars, scheduled meetings, conference calls, and appointments
- Handled domestic and international travel arrangements
- Screened internal and external communications
- Organized and maintained electronic and paper files
Coordinator
Affrad Egypt Company
02.2008 - 03.2009
- Worked as a liaison between Affrad Egypt Company and Credit Agricole Bank
- Processed visa card and loan applications
Indoor Salesperson
Xerox Company
Ismailia, Ismailia Governorate
05.2006 - 02.2008
- Engage Customers: Greet and assist walk-in customers to understand their needs and recommend appropriate Xerox products.
- Product Demonstrations: Conduct demos of Xerox products (printers, copiers, software solutions) and explain their features and benefits.
- Sales Process: Guide customers through the sales process, from initial inquiry to purchase, ensuring a smooth experience.
- Solution Selling: Identify customer challenges and offer tailored Xerox solutions, including hardware, services, and software.
- Cross-Selling & Upselling: Promote additional products, service contracts, and supplies to increase sales.
- Meet Sales Targets: Achieve or exceed individual sales goals and contribute to team performance.
- Customer Follow-Up: Follow up with leads and existing customers to ensure satisfaction and identify further sales opportunities.
- Showroom Management: Keep the showroom organized and up-to-date with product displays and inventory.
- Sales Reporting: Track sales activity and report key metrics to the sales manager.
- Team Collaboration: Work with other team members to improve sales strategies and customer experience.
Education
Marketing and Sales certificate -
AUC
New Cairo, C 04.2024 - 11.2024
BSC - Commerce
Accounting
Ismailia 10.2001 - 01.2005
Skills
ICDL v5
Microsoft Office
Client management
New business development
Business planning
Analytics
Networking strength
Key decision making
Relationship building and rapport
Certification
Certified marketing and sales , AUC cairo
Timeline
Certified marketing and sales , AUC cairo
12-2024
Marketing and Sales certificate -
AUC
04.2024 - 11.2024
Bank Assurance Area Manager
Misr life insurance (National bank)
11.2020 - 09.2023
Business Trainer
Freelancer
08.2014 - Current
Senior Customer Service Executive
Vodafone
08.2011 - 09.2020
CEO Office Manager
Velocity Apparels Company
03.2009 - 01.2010
Coordinator
Affrad Egypt Company
02.2008 - 03.2009
Indoor Salesperson
Xerox Company
05.2006 - 02.2008
BSC - Commerce
Accounting
10.2001 - 01.2005
Business Developer
Freelancer
1 2024 - Current
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