Sarah Helal
Market Steering Manager
Cairo,C
Summary
Market steering Manager with over 5 years of successful experience in analytical thinking, communication & Revenue optimization. Recognized consistently for performance excellence and contributions to success in achieving goals.
Overview
4
4
Languages
16
16
years of post-secondary education
22
22
years of professional experience
Work History
Market Steering Manger
Lufthansa Group
Cairo, Egypt
08.2015 - 08.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-day-day duties accurately and efficiently.
Senior Sales & Ticketing Agent
Lufthansa Group
Cairo, eGYPT
05.2008 - 07.2015
- Monitored online tickets & reported fraud cases
- Prepared daily report of sales activity
- Handeled top accounts, agents & groups
- Responsible for complicated routes' pricing, issuance & reissue
Ticket Sales Agent
Lufthansa Group & United Airlines
Cairo, Egypt
10.1999 - 05.2008
- Assisted guests and travel partners with questions throughout entire booking cycle
- Issued complicated routes for passengers & Groups, resissued & refunded tickets
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Education
High School Degree - Sprachdiplom in German Language
09.1983 - 06.1995
Bachelor of Accountancy - Accounting And Business Management
09.1995 - 06.1999
Skills
Market trend analysis
Excellent communication skills
Time management
Critical thinking
Work under pressure
Customer service oriented
Problem solving & conflict resolution
Fast lerner
Timeline
Market Steering Manger - Lufthansa Group
08.2015 - 08.2021
Senior Sales & Ticketing Agent - Lufthansa Group
05.2008 - 07.2015
Ticket Sales Agent - Lufthansa Group & United Airlines
10.1999 - 05.2008
Faculty of Commerce-English Section - Bachelor of Accountancy, Accounting And Business Management
09.1995 - 06.1999
Deutsche Schule Der Boromaeirinnen - High School Degree, Sprachdiplom in German Language
09.1983 - 06.1995