SARAH IBRAHIM MOHAMED

Customer Service Represntative

Alexandria

Summary

Dedicated Customer Service Representative with a proven track record at Concentrix Egypt, excelling in problem-solving and active listening. Enhanced customer loyalty through personalized solutions and contributed to sales growth by upselling. Proficient in CRM software and Microsoft Office Suite, consistently delivering exceptional service under pressure.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

year of professional experience

Languages

Work History

Customer Service Representative

Concentrix Egypt

09.2024 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor in Engineering - Textile Engineering

Alexandria University

Alexandria

04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Time management

Data entry

Follow-up skills

Technical support

Microsoft outlook

Microsoft Office Suite

Microsoft PowerPoint

Quality control

Sales expertise

CRM software proficiency

Timeline