Sarah Ishaq
OFR Operations And Process Excellence Manager North Africa Cluster
Cairo, EG
Summary
Experienced trade professional with expertise in trade lane management and logistics. Proven ability to optimize supply chain processes and enhance client satisfaction. Strong focus on collaboration and adaptability, along with a team-oriented mindset. Skilled in strategic planning and logistics coordination. Seeking an opportunity to join a Global Team to gain valuable experience and further develop technical and interpersonal skills.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work History
OFR operations and Process Excellence Manager
DHL Global Forwarding
04.2024 - Current
- Collaborated closely with senior management to align process excellence initiatives with organizational goals and objectives.
- Developed customized training programs to elevate employee skills and drive continuous improvement culture.
- Oversee operational processes and drive process excellence initiatives across the North Africa cluster.
- Developed effective improvement plans in alignment with goals and specifications.
OFR Import Pricing and Capacity Team Leader
DHL Global Forwarding
03.2022 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led pricing and capacity strategies for import operations, optimizing cost efficiency and service delivery.
OCC Specialist
DHL Global Forwarding
11.2020 - 03.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced supplier relationships, negotiating better pricing and delivery terms for consumables.
- Set pricing strategy and discount rates.
- Negotiated with suppliers for better pricing, improving store's profitability.
Senior Customer relation
DHL Global Forwarding
01.2020 - 11.2020
- Analyzed customer data to identify trends and patterns, informing strategic decision-making processes.
- Strengthened customer relationships by consistently providing exceptional service and support in a timely manner.
- Negotiated contract renewals successfully, securing ongoing revenue streams from existing customers.
- Collaborated with sales team to identify new business opportunities within existing customer base.
Customer relation Specialist
DHL Global Forwarding
09.2017 - 01.2020
- Develops relationship with allocated customers
- Participates in joint Sales visits if necessary
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Provides spot quotations and closes contract
- Analyzed customer feedback and implemented strategies to improve customer experience.
Senior logistics Specialist
Lactalis Halawa Joint venture Lactalis France
04.2017 - 09.2017
- Company Overview: (FMCG)
- Issuing PIs for the Clients
- Follow up the status of orders with the client & Send order confirmations to the factory
- Follow up the production, design & packing of the order
- Choose best shipping method in accordance to the client’s delivery date
- Following up with the forwarders & shipments tracking include review bills of lading
- Insuring proper documentations & customs clearance in accordance to the Egyptian customs regulations & requirements and the foreign county requirements
- (FMCG)
Senior logistics Specialist
Delta Egypt Foreign trade
09.2014 - 03.2017
- Analyzing requested items to determine the priority of purchasing
- Issuing bank transfers for foreign manufactures
- Follow up the delivery dates
- Choose best shipping method in accordance to the projects delivery date
- Following up with the forwarders & shipments tracking
- Review bills of lading for incoming merchandise
- Insuring proper documentations & customs clearance in accordance to the Egyptian customs regulations & requirements
- Insuring that the packing requirements labels is as required
- Arrange the trucking of the shipments from port till warehouse, after arranging with warehouse
Export & Marketing Specialist
3 brothers for Lighting and art line
03.2013 - 09.2014
- Participating in setting and executing the export sales plan and evaluating it regularly
- Participating in setting the budget for export department to guarantee achieving the goals
- Setting the policies and procedures for export department to guarantee the regularly development
- Study the export market to discover growth opportunities and improve the policies in order to take those opportunities
- Look for new agents in all the foreign countries to spread the products and increase the sales
- Negotiate with the agents on the prices and sales and delivery conditions to achieve the best possible outcome for both the company and the agents
Customer Service Corporation and Letter of Guarantee
NSGB Bank
06.2009 - 08.2010
Education
Bachelor Degree - Accounting
Shams University
08-2012
High School - undefined
Sun Rise Language School
Skills
Effective online research
Skilled in Microsoft Office applications
Knowledgeable in various Windows environments
Business process management
Focused on professional development
Efficiency improvement
Problem solutions
Problem-solving abilities
Team leadership
Multitasking
Sales strategies
Analytical thinking
Personal Information
- Date of Birth: 1st of March 1992
- Gender: Female
- Nationality: Egyptian
- Marital Status: Married
Accomplishments
Employee of the Year for 2018 & 2019.
Supervised team of 8 staff members.
CSA - Certified world class frontline Manager Graduate
Master Trainer for Cargowise one
Timeline
OFR operations and Process Excellence Manager
DHL Global Forwarding
04.2024 - Current
OFR Import Pricing and Capacity Team Leader
DHL Global Forwarding
03.2022 - 04.2024
OCC Specialist
DHL Global Forwarding
11.2020 - 03.2022
Senior Customer relation
DHL Global Forwarding
01.2020 - 11.2020
Customer relation Specialist
DHL Global Forwarding
09.2017 - 01.2020
Senior logistics Specialist
Lactalis Halawa Joint venture Lactalis France
04.2017 - 09.2017
Senior logistics Specialist
Delta Egypt Foreign trade
09.2014 - 03.2017
Export & Marketing Specialist
3 brothers for Lighting and art line
03.2013 - 09.2014
Customer Service Corporation and Letter of Guarantee
NSGB Bank
06.2009 - 08.2010
High School - undefined
Sun Rise Language School
Bachelor Degree - Accounting
Shams University