Sarah Khater El Sayed
Summary
Hardworking and reliable professional with strong problem-solving and communication skills. Known for being dependable and having a strong work ethic. Skilled at handling issues, staying organized, and building good relationships. Focused on growing in my career and contributing to team success.
Overview
7
7
years of professional experience
Work history
iTrent Consultant
Kazzicom
2024.07 - Current
- iTrent system management, data conversion
- roster configuration, working patterns
- weekly/monthly reports, KPI reports
- ESS record maintenance, data deletion
Case handler
Doctors Chambers
2023.10 - 2024.03
- Inbound/outbound calls, admin support, data entry, handling sensitive information, liaising with hospitals/Gps and lawyers.
Technical Support
Concentrix
2022.10 - 2022.12
- Inbound calls, troubleshoot customer tech problems, Providing timely and accurate customer feedback
Customer Care
Land's End
2022.07 - 2022.09
- Inbound calls, providing information about products, dealing with sensitive information (bank information)
- Putting through purchases for customer
Customer Care
Sedgwick
2022.03 - 2022.07
- Product recall, inbound calls, entering customers information in system
NHS Test And Trace
Intelling
2022.01 - 2022.03
- Company Overview: NHS Test And Trace
- Outbound calls, conducting health questionnaires
- NHS Test And Trace
Warehouse Operator
Heathrow Worldwide Distribution Centre
2019.10 - 2020.07
- Sorting Mail
Customer service representative
JD Sports
2017.10 - 2018.06
- Working on shop floor, helping customers, putting out new clothes and keeping shop floor tidy
Education
BSc Hons Psychology – Distance Learning -
Arden University
Skills
- Problem Solving Skills
- Interpersonal Skills
- Product knowledge
- Attentive
- Dependability
- High work ethic
- Excellent communication
- Organized
- Conflict resolution
Languages
English
Fluent
Arabic
Native
Dutch
Intermediate
Timeline
iTrent Consultant
Kazzicom
2024.07 - Current
Case handler
Doctors Chambers
2023.10 - 2024.03
Technical Support
Concentrix
2022.10 - 2022.12
Customer Care
Land's End
2022.07 - 2022.09
Customer Care
Sedgwick
2022.03 - 2022.07
NHS Test And Trace
Intelling
2022.01 - 2022.03
Warehouse Operator
Heathrow Worldwide Distribution Centre
2019.10 - 2020.07
Customer service representative
JD Sports
2017.10 - 2018.06
BSc Hons Psychology – Distance Learning -
Arden University