Sarah Refat
Customer Service
Assiut,Egypt
Summary
Seeking a customer service position in the Bank Where I can utilize my good communication skills and persuasiveness technique and academic background.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Customer Service Representative
Themar Real Estate Investment Company
Assiut, Egypt
01.2016 - 12.2020
- Improved customer satisfaction by 12% in three months, according to in company and online surveys.
- Received customer service representative of the month award out of 15 other representatives in the division and Results based on speed,sales,customer satisfaction.
- Expanded clients base by 15% over the course of six months.
- coordinated and updated the client database and email lists.
- Increased sales by 20% by restructuring marketing and expanding customer outreach.
- Increased engagement across social media platforms by 33%.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Commerce (B.Comm.) - Very Good - Accounting
Assiut University
Assiut 10.2010 - 06.2013
Skills
Customer Service
Certification
Currently, I am attending an online ( Soft Skills course )
Organizer
Arranged Audit Simulations , performed by pricewaterhousecooper for 2 days attended by 150 students.
Assiut , Egyp | 2012 - 2013
Executed the graduation party 2013 for 220 students attended by 1200 persons.
Assiut , Egypt | 2012 - 2013
Organized the deaf , dumb and orphans day attended by 100 persons.
Assiut , Egypt | 2012 - 2013
Timeline
Currently, I am attending an online ( Soft Skills course )
08-2023
Full Digital Markting diploma & Internship Program (3 months), ( Content Marketing-Social Media Advertising - Digital Marketing Planning and Practical application on a project) from Teqanny.
03-2018
Full Graphic Design diploma & Design Internship (3 months), Using (Illustrator, Photoshop & After effect), (Logo Design-Photo Manipulation-Motion Graphic Video-Video Editing and Practical application on a project) from Teqanny.
04-2017
Customer Service Representative
Themar Real Estate Investment Company
01.2016 - 12.2020
Skills Eligable For Banking Service, ( Bank Accounts & Deposits - Retail Banking Operations - Stock Market Operations - Bank Checks ) From The General Service Center For Commercial Consultancy & Administrative Development.
01-2014
Audit course by PriceWaterHousecooper
02-2013
Bachelor of Commerce (B.Comm.) - Very Good - Accounting
Assiut University
10.2010 - 06.2013
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