Summary
Overview
Work History
Education
Skills
Certification
Organizer
Timeline
Generic

Sarah Refat

Customer Service
Assiut,Egypt

Summary

Seeking a customer service position in the Bank Where I can utilize my good communication skills and persuasiveness technique and academic background.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Customer Service Representative

Themar Real Estate Investment Company
Assiut, Egypt
01.2016 - 12.2020
  • Improved customer satisfaction by 12% in three months, according to in company and online surveys.
  • Received customer service representative of the month award out of 15 other representatives in the division and Results based on speed,sales,customer satisfaction.
  • Expanded clients base by 15% over the course of six months.
  • coordinated and updated the client database and email lists.
  • Increased sales by 20% by restructuring marketing and expanding customer outreach.
  • Increased engagement across social media platforms by 33%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Bachelor of Commerce (B.Comm.) - Very Good - Accounting

Assiut University
Assiut
10.2010 - 06.2013

Skills

    Customer Service

Communication Skills

Active listening

Adaptability

Creativity

Organisation

Time management

Attention to detail

Marketing Skills

Computer Skills

Fast Learner

Data entry

Email management

Complaint resolution

Sales expertise

Certification

Currently, I am attending an online ( Soft Skills course )

Organizer

 Arranged Audit Simulations , performed by  pricewaterhousecooper for 2 days attended by 150 students.
 Assiut , Egyp | 2012 - 2013

Executed the graduation party 2013 for 220 students attended by 1200 persons.
Assiut , Egypt | 2012 - 2013

Organized the deaf , dumb and orphans day attended by 100  persons.
Assiut , Egypt | 2012 - 2013 

Timeline

Currently, I am attending an online ( Soft Skills course )

08-2023

Full Digital Markting diploma & Internship Program (3 months), ( Content Marketing-Social Media Advertising - Digital Marketing Planning and Practical application on a project) from Teqanny.

03-2018

Full Graphic Design diploma & Design Internship (3 months), Using (Illustrator, Photoshop & After effect), (Logo Design-Photo Manipulation-Motion Graphic Video-Video Editing and Practical application on a project) from Teqanny.

04-2017

Customer Service Representative

Themar Real Estate Investment Company
01.2016 - 12.2020

Skills Eligable For Banking Service, ( Bank Accounts & Deposits - Retail Banking Operations - Stock Market Operations - Bank Checks ) From The General Service Center For Commercial Consultancy & Administrative Development.

01-2014

Audit course by PriceWaterHousecooper

02-2013

Bachelor of Commerce (B.Comm.) - Very Good - Accounting

Assiut University
10.2010 - 06.2013
Sarah RefatCustomer Service