Sarah Samir Ibrahim Ahmed

• Developed strong relationships with clients, leading to increased customer satisfaction and loyalty.
• Streamlined internal processes by implementing efficient organizational systems that improved overall workflow within the department.
• Mentored junior staff members, fostering an environment of knowledge sharing and professional development.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Negotiated more favorable rates and delivery times with vendors.
• Improved productivity of customer service team by leading training initiatives and revamping schedules.

• Trained and coached sales team members on best practices for customer service and sales techniques.
• Maintained up-to-date knowledge of products and services offered to customers.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Effectively coached team members to reach weekly and monthly sales goals.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
• Met existing customers to review current services and expand sales opportunities.
• Contributed to team objectives in fast-paced environment.
• Built relationships with customers and community to promote long term business growth.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Consulted with businesses to supply accurate product and service information.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.