Sarah Tadros
Cairo
Summary
Skilled Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 7+ years in the field. Excellent planning and problem-solving abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Visa Application Center Manager
TLS Contact
Khartoum
11.2020 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed work of teams to deliver exceptional client experiences.
- Processed payroll for over employees as part of sound human resources and financial management strategies.
- Managed work and performance of more than Number employees.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Event Planner
Fairylights By Evento
Khartoum
05.2018 - Current
- Coordinated with participating vendors during event planning.
- Established working relationships with clients by organizing various events.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Performed face-to-face meetings to finalize contract for services and event details.
- Coordinated florists, photographers, and musicians for events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Developed post-event reports to determine effectiveness of each event.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Reviewed event bills to confirm accuracy and approve payment.
- Evaluated and selected service providers and vendors according to customer requirements.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
Event Coordinator
Evento Planning
Khartoum
02.2015 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Consulted with customers to determine objectives and requirements for events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Inspected event facilities to confirm conformance to customer requirements.
Operations Manager
Etrias International Company
Khartoum
07.2016 - 10.2020
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Customer Service Manager
TNT Express
Khartoum
06.2014 - 12.2015
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Education
Business Management
Ahfad University For Women
Khartoum,SudanUnity High School
Khartoum, Sudan05.2009
Skills
- Business Development
- Account Management
- Social Media Platforms
- Operational Standards
- Goal Attainment
- Professional Relationships
- Staff Hiring
- Personnel Scheduling
- Employee Performance Evaluations
- Operations Management
- Inventory Tracking and Management
- Hiring and Onboarding
- Staffing
Certification
- HR Training - CURRENT
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Visa Application Center Manager
TLS Contact
11.2020 - Current
Event Planner
Fairylights By Evento
05.2018 - Current
Operations Manager
Etrias International Company
07.2016 - 10.2020
Event Coordinator
Evento Planning
02.2015 - Current
Customer Service Manager
TNT Express
06.2014 - 12.2015
Business Management
Ahfad University For Women
Unity High School
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