Sarah Youssef
Virtual Assistant
Cairo
Summary
Reliable and detail-oriented professional with experience as a Virtual Assistant and Real Estate VA, offering administrative and organizational support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, and real estate tools like Podio, Salesforce, and REI Reply. Skilled in managing lead generation, CRM updates, property management tasks, and coordinating client communications. Strong communicator with excellent problem-solving abilities and time management skills, ensuring efficient task completion and consistent results.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Tri Cities Homebuyers LLC
04.2023 - 01.2025
- Enhanced CRM for task management, automating follow-up reminders and streamlining team tasks to ensure timely lead responses and improved sales conversion rates.
- Utilized a variety of lead generation tools including 7FF, PropStream, and BatchLeads to pull and curate high-potential lists for targeted outreach.
- Directed lead generation strategies by developing and executing targeted campaigns within the CRM, resulting in a steady flow of high-quality leads that supported real estate acquisition and sales objectives.
- Proactively engaged with both high-potential and lower-value leads through a combination of phone calls, texts, and emails, ensuring consistent touchpoints and fostering ongoing conversations.
- Ensured consistent follow-up with top-tier and lower-tier leads, using various channels such as phone, email, and text to nurture relationships and maintain interest in real estate opportunities.
- Managed all lead, property, and client data within Monday.com, ensuring comprehensive and up-to-date tracking of sales and marketing activities.
- Collaborated with legal and finance teams to ensure contract compliance.
- Managed property utilities, tracked invoices, and handled bookkeeping, ensuring accurate documentation for budgeting and financial reporting using tools like Hubdocs.
- Maintained positive and professional relationships with property owners, investors, and tenants, addressing any concerns and providing ongoing support for tenant retention and property satisfaction.
- Managed and organized multiple Excel sheets for tracking leads, property details, and financial data, ensuring precise and up-to-date records for analysis and reporting.
- Utilized Excel and CRM data to track the success of marketing campaigns, analyzing key metrics to refine future strategies and improve lead acquisition.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced team productivity by organizing tasks with Trello and Asana, ensuring streamlined workflows.
- Updated paperwork and maintained documents in electronic and paper filing systems.
- Managed input for CRM, ensuring proper data exports and refined cleanup processes.
- Facilitated Skype discussions among teams operating in various time zones.
- Managed financial transactions, including invoicing, expense tracking, and budgeting for property-related operations, utilizing QuickBooks to ensure accurate and up-to-date financial records.
- Guaranteed successful project completion through detailed follow-ups and action plans.
- Ensured client and executive confidentiality by managing sensitive information with discretion.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Supported the onboarding process for new hires through documentation preparation and orientation assistance.
- Uploaded documents for team collaboration on Google Suite and SharePoint.
- Executed business correspondence, transcription tasks, and managed data entry efficiently.
- Organized and maintained both paper and electronic filing systems for documents.
- Coordinated meetings across time zones using World Time Buddy and Doodle for seamless communication.
- Organized and tracked tasks using Trello and other digital tools to improve workflow and meet deadlines
Lead Manager
Proper Business Solutions
01.2022 - 12.2022
- Developed and maintained strong relationships with potential acquisition targets, fostering trust and facilitating open communication throughout the negotiation process.
- Maintained accurate lead records and produced detailed reports from Podio, Salesforce, and REI Simpli, providing management with key insights into campaign performance and lead conversion metrics.
- Coordinated outreach efforts across multiple platforms (REI Reply and REI Simpli) to ensure timely and personalized responses to all leads, enhancing customer engagement and trust.
- Prepared cash offers and negotiated with sellers
- Overcame objections of prospective customers
- Communicated effectively with owners, residents and on-site associates
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases smoothly
- Researched sellers, property, demographics, and all real property analytical processes that offer opportunities to meet investment goals
- Worked for a US-based investor
Telemarketing Cold Caller
Proper Business Solutions
12.2020 - 01.2022
- Cold called and emailed prospects to qualify the lead.
- Maintained detailed account records, Emails, addresses, phone numbers and property condition.
- Made average of 50 outbound and inbound calls per day.
- Generated leads and quality appointments weekly.
- Successfully met daily call quotas through effective time management and task prioritization.
- Documented calls, their results, and follow-up actions for effective analysis.
- Engaged in routine training sessions to enhance communication skills and product expertise.
- Researched prospects through social media and online resources for tailored cold calls.
- Deployed CRM solutions that improved the management and monitoring of leads.
- Documented and refreshed customer information in digital platforms for accuracy.
- Generated qualified leads and coordinated customer appointments for the external sales team.
Education
Bachelor of Arts - English Literature and Linguistics
Faculty of Arts, Ain Shams University
Skills
- Multitasking and organization
- Adaptability and flexibility
- Attention to detail
- Task prioritization
- Time management
- Microsoft office
- Data entry
- CRM management
- Email management
- Database and client management systems
- Project planning
- Calendar management
- Invoicing and billing
- Social media updating
Personal Information
Title: Virtual Assistant
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Excel Expert Certification – Microsoft Office Specialist Program.
- Microsoft Office Specialist (MOS) - Microsoft.
- QuickBooks Certification - Intuit QuickBooks.
- Teaching English as a Foreign Language (TEFL) Certification
Quote
I love my rejection slips. They show me I try.
Sylvia Plath
Timeline
Virtual Assistant
Tri Cities Homebuyers LLC
04.2023 - 01.2025
Lead Manager
Proper Business Solutions
01.2022 - 12.2022
Telemarketing Cold Caller
Proper Business Solutions
12.2020 - 01.2022
Bachelor of Arts - English Literature and Linguistics
Faculty of Arts, Ain Shams University
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