Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sarah Abdelazim

Sarah Abdelazim

Interpreter / Team Leader
Cairo

Summary

Highly skilled Medical Interpreter (Arabic–English–German) with hands-on experience in Over-the-Phone Interpretation (OPI) within fast-paced call center environments. Specialized in medical terminology, cultural mediation, and accurate real-time interpretation while maintaining strict confidentiality and ethical standards. Proven background in LanguageLine Solutions and Smartling environments, with additional leadership experience as a Team Manager, enhancing communication quality, team performance, and client satisfaction.

Experienced with bridging communication gaps in healthcare settings, ensuring accurate and clear interactions. Utilizes comprehensive knowledge of medical terminology and ethical standards to support patient care. Track record of fostering trust and understanding through cultural sensitivity and effective listening skills.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Operations Team Manager

Alorica
06.2025 - Current
  • Lead teams to achieve KPIs in customer service and communication
  • Coach agents to improve performance and call quality
  • Analyze data and generate performance reports
  • Improve workflows and operational efficiency

Medical Interpreter (OPI)

Teleperformance – LanguageLine Solutions
12.2023 - 06.2025
  • Delivered accurate Arabic-English medical interpretation in real-time calls
  • Ensured strict adherence to HIPAA and confidentiality standards
  • Managed high-volume calls in fast-paced healthcare environments
  • Maintained neutrality, accuracy, and professionalism at all times
  • Applied active listening and clarification techniques to avoid errors

SME / Compliance Officer / Team Leader

Transcom Egypt – Smart Village
02.2022 - 11.2024
  • Provided interpretation support and language expertise
  • Acted as Subject Matter Expert (SME) for quality and compliance
  • Monitored call quality and ensured adherence to standards
  • Trained and supported new interpreters
  • Managed reports and performance tracking using Excel

Team leader

Airalo
  • Led launch and operations of eSIM support team
  • Improved customer satisfaction and issue resolution
  • Trained team on product knowledge and communication standards
  • Conducted quality checks and performance analysis

Education

Bachelor of specialized translation - German department

Cairo University
01-2024

High school certificate - undefined

01-2020

Martti Basics of Interpreting Program - Language Interpretation And Translation

SmartLingo
Remote
04.2001 -

Skills

Over-the-Phone Interpretation (OPI)

Medical Interpretation (Arabic ↔ English)

Consecutive & Simultaneous Interpretation

Medical Terminology (Fluent)

HIPAA Compliance & Confidentiality

Active Listening & Accuracy

Cultural Sensitivity

Call Handling & Customer Service

Quality Assurance & Compliance

Team Leadership & Coaching

Data Analysis (Excel)

Timeline

Operations Team Manager

Alorica
06.2025 - Current

Medical Interpreter (OPI)

Teleperformance – LanguageLine Solutions
12.2023 - 06.2025

SME / Compliance Officer / Team Leader

Transcom Egypt – Smart Village
02.2022 - 11.2024

Martti Basics of Interpreting Program - Language Interpretation And Translation

SmartLingo
04.2001 -

Team leader

Airalo

High school certificate - undefined

Bachelor of specialized translation - German department

Cairo University
Sarah AbdelazimInterpreter / Team Leader