

Highly skilled Medical Interpreter (Arabic–English–German) with hands-on experience in Over-the-Phone Interpretation (OPI) within fast-paced call center environments. Specialized in medical terminology, cultural mediation, and accurate real-time interpretation while maintaining strict confidentiality and ethical standards. Proven background in LanguageLine Solutions and Smartling environments, with additional leadership experience as a Team Manager, enhancing communication quality, team performance, and client satisfaction.
Experienced with bridging communication gaps in healthcare settings, ensuring accurate and clear interactions. Utilizes comprehensive knowledge of medical terminology and ethical standards to support patient care. Track record of fostering trust and understanding through cultural sensitivity and effective listening skills.
Over-the-Phone Interpretation (OPI)
Medical Interpretation (Arabic ↔ English)
Consecutive & Simultaneous Interpretation
Medical Terminology (Fluent)
HIPAA Compliance & Confidentiality
Active Listening & Accuracy
Cultural Sensitivity
Call Handling & Customer Service
Quality Assurance & Compliance
Team Leadership & Coaching
Data Analysis (Excel)