Sara Mohamed El-Mahrouky

• Managed and monitored all HR operations, including recruitment, employee development, relations, compensation, and benefits.
• Led the full recruitment cycle, ensuring alignment with company values, vision, and strategic objectives.
• Created job descriptions, posted ads, managed applications, and communicated job details (benefits, conditions, roles) to candidates.
• Successfully met hiring goals, reducing time-to-hire by 20% and improving candidate quality.
• Developed comprehensive employment offers and enhanced the candidate experience.
• Created an employee handbook and career portal, improving communication of company policies, procedures, and growth opportunities.
• Conducted orientations and implemented onboarding plans, increasing retention by 15%.
• Maintained personnel records and ensured compliance with company policies and labor laws.
• Developed an HR roadmap aligned with company goals, driving HR initiatives that supported business growth.
• Provided HR reports and metrics, such as recruitment statistics and turnover rates, to inform management decisions.
• Addressed employee relations issues, reducing turnover by 10%.
• Managed social insurance documents and labor office submissions, ensuring legal compliance.
• Streamlined payroll data collection, reducing errors and improving efficiency.
• Implemented a filing system for accounting invoices, ensuring timely processing.
• Administered medical benefits, including card issuance and sick leave approvals, enhancing employee satisfaction.
• Managed employee travel benefits, improving the overall employee experience.
• Prepared annual office budget, planned expenditures, and ensured financial goals were met.
• Managed vendor relationships, ensuring timely invoicing and payment.

Key Achievements:

• Reduced time-to-hire by 20% through improved recruitment strategies.
• Increased employee retention by 15% with effective onboarding.
• Reduced employee turnover by 10% through proactive employee relations management.
• Created an employee handbook and career portal, enhancing employee engagement and policy transparency.
• Scaled the company from 20 to 140 employees by building the HR department from scratch.
• Streamlined HR processes, saving 10% in administrative costs related to payroll and records management.
• Ensured 100% compliance with legal requirements, avoiding penalties.

• Provided comprehensive administrative support to the Executive, handling daily tasks, inquiries, and correspondence.
• Prepared and reviewed letters, presentations, and reports, ensuring timely and accurate delivery.
• Organized company events, conferences, and meetings, ensuring smooth execution and effective communication.
• Recorded, transcribed, and distributed meeting minutes, offering additional support to staff as needed.
• Led and coordinated end-to-end campaign management, from initial planning to delivery, ensuring alignment with project objectives, client needs, budgets, resources, and deadlines.
• Facilitated cross-departmental pitches, coordinating the efforts of various teams to meet client expectations.
• Managed the backend of company websites, overseeing updates and content management to ensure accuracy and efficiency.
• Managed campaign resources, effectively coordinating with stakeholders to meet requirements and ensure timely supply.
• Monitored traffic streams, continuously optimizing processes to improve efficiency and performance.
• Collaborated across multiple projects, ensuring all parties were informed of progress and fostering strong relationships with key departments and clients.
• Managed inquiries and prospects for BSocial and Vhorus via official platforms and websites, providing timely responses and support.

• Provided support to MENA drivers, addressing and resolving various issues and concerns in a timely manner.
• Assisted drivers with document submission and ensured proper processing of required documentation.
• Managed the payment cycle for drivers, ensuring timely and accurate payment processing.
• Delivered high-quality customer service, maintaining strong communication with drivers to resolve challenges and enhance their experience.

• Managed and led a team of 8 sales agents, overseeing performance and ensuring team goals were met.
• Conducted training sessions for new hires and provided ongoing coaching to optimize team performance.
• Achieved shift targets through effective leadership and resource management.
• Handled email responses, reservation cancellations, new bookings, and payment collections.
• Managed customer follow-up from booking to check-in, ensuring a smooth experience.
• Collected customer feedback to improve service and product offerings.
• Responded to incoming phone calls, providing assistance to customers as needed.
• Supported European customers with accommodation arrangements for global events.
• Coordinated payment details with hotel suppliers such as Expedia and Booking.com.
• Managed disputes and chargeback cases with international banks.
• Addressed and resolved customer complaints, ensuring satisfaction and retention.
• Processed orders, applications, and requests, maintaining accurate records of transactions.
• Served as team manager delegate, overseeing new hires and conducting interview