Sara Tarek Sayed Mahrous Elsayed
Country Manager Personal Assistant
Summary
Over 5+ years in the logistics industry, with a strong background in Shipping Solutions. Aiming to use my dynamic communication & organization skills to achieve your company’s initiatives. In addition to exploiting my potential and sense of obligation for the benefit of the organization
Overview
7
7
years of professional experience
Work History
Country Manager Personal Assistant - General Management
DHL Express Egypt
03.2023 - Current
- Coordinate activities through the provision of comprehensive and confidential PA support, including diary and email management, travel management, and meeting planning, organization and material preparation.
- Prepare reports & presentations for senior management meetings.
- Collaborate with HR in company-wide engagement activities & Quarterly Town-halls
- Proactively arrange the required regular meetings, produce agenda and accompanying material, attend meeting, produce actions and send out in a timely manner.
- Co-ordinate the effective business administration of travel, business expenses, company credit cards and other associated information including Purchase Orders
- Ensuring Compliance and other company policies including approvals are adhered to.
- Organization and co-ordination of internal and external customer events; External Speaker events, liaising with third parties (Hotels, Audio Visual, Key speakers, gifts) to negotiate best price in line with budget.
- Responsible for annual activities representing Egypt, such as the football tournament in all logistics, decision making & management approvals.
IT Electronic Shipping Solutions Support Analyst - IT Department
DHL Express Egypt
10.2018 - 03.2023
- Address all inbound help-desk queries on DHL suite of ESS tools to resolve technical issues or where the issue requires further analysis by an CFIT Help-desk executive on-site.
- Initiate outbound calls and take inbound calls from customers during promotion of ESS tools to recommend.
- Ensure identified CFIT project benefits are measured and tracked for reporting for regional sharing & involve in Service Enhancements Projects.
- Ensure adherence to CFIT policies and procedures in the execution of all CFIT-related work.
- Drive country CFIT projects in alignment with agreed Regional CFIT objectives, targets, and deployment timelines.
- Improve Customer Satisfaction with ESS tools solution.
- Work with the DHL Regional Office and other DHL overseas offices to collaborate on CFIT projects.
- Participate in the development of current and new ESS products and systems and work closely with relevant departments, Regional Office, and other overseas offices.
Education
Transportation Logistics Management
Arab Academy for Science and Technology and Maritime Transport
01.2018
Accomplishments
Received Employee of the Month award – March 2021, February 2022 and April 2024
TRAININGS
- Saudi Arabian Airlines - Lost and Found Clerk July 2016 – September 2016
- Providing all necessary help and support to passengers with any lost and found luggage.
- Coordinating with the Crew / Aircraft Cleaning Team on behalf of Passengers for items left on Aircraft.
- Ensure fast and accurate baggage deliveries service & follow up all pending cases and keep in constant contact with Passenger(s).
- DHL Express- First Choice October 2024
- Master Bronze First choice champion certified.
Timeline
Country Manager Personal Assistant - General Management
DHL Express Egypt
03.2023 - Current
IT Electronic Shipping Solutions Support Analyst - IT Department
DHL Express Egypt
10.2018 - 03.2023
Transportation Logistics Management
Arab Academy for Science and Technology and Maritime Transport