Saredo Omar Houssein
Customer Service Agent
6th Of October City
Summary
Dynamic Customer Service Representative with a proven track record at Xceed, excelling in problem-solving and active listening. Leveraged in-depth product knowledge to enhance customer satisfaction and retention through effective issue resolution and relationship-building strategies. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Customer Service Representative
Xceed
2023 - Current
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
Associate of Arts - Computer Basis
Cairo University
Egypt 04.2001 -
High School Diploma -
Lycee Privee De Djiboutie
Djiboutie 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Associate of Arts - Computer Basis
Cairo University
04.2001 -
High School Diploma -
Lycee Privee De Djiboutie
04.2001 -
Customer Service Representative
Xceed
2023 - Current