Sarraa M. Waheed Hassan
Talent Acquisition Specialist
Giza,GZ
Summary
Dedicated HR professional with a strong belief in the value of human capital. Experienced Talent Acquisition Specialist skilled in managing full recruitment process and developing targeted strategies to attract top talent. Passionate about learning and growth in the dynamic field of HR.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Talent Acquisition Specialist
Breadfast
12.2023 - Current
- Collaborate with hiring managers to create accurate job descriptions.
- Use various channels to identify and attract potential candidates.
- Organize and conduct interviews to assess candidates' fit.
- Oversee the hiring process from posting to offer acceptance with facilitating the onboarding process for new hires.
- Develop relationships with candidates and hiring teams.
- Manage 25+ vacancies at a time.
Customer Experience Associate
Breadfast
09.2022 - 12.2023
- Give our customers the best experience they can have using our service, by fixing their issues
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Banker
Banque Misr
06.2021 - 04.2022
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Commercial Operations Executive
Noon For E-commerce
10.2020 - 05.2021
- Onboarding the sellers.
- Creating product content.
- Making sure that the stocks are always updated.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Customer Service Representative
Noon For E-commerce
07.2019 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Careem
06.2018 - 04.2019
- Assisting the customer with their trip-related complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Human Resources Professional Diploma - Human Resources Management
Proserv Academy
Cairo, Egypt 01.2023 - 01.2024
Bachelor of Commerce - English Section, Accounting
Sohag University
Sohag, Egypt 01.2014 - 01.2018
Skills
LANGUAGE SKILLS: Arabic, English
Recruitment
Talent management
Salary and benefits negotiations
Interpersonal skills
Problem-solving
Time management
In-person and telephone interviewing
Excellent communication
Teamwork and collaboration
Attention to detail
Microsoft office
Training and mentoring
Adaptability and flexibility
Training
- TOT Breadfast
- Training and facilitation Eyouth Bpest Program
- Communication, presentation, and negotiation skills Eyouth Bpest Program
- Leadership and self-awareness skills Microsoft CSR
Certification
Training of Trainers
Timeline
Emerging Leaders Course
07-2025
Training of Trainers
06-2024
Talent Acquisition Specialist
Breadfast
12.2023 - Current
Human Resources Professional Diploma - Human Resources Management
Proserv Academy
01.2023 - 01.2024
Customer Experience Associate
Breadfast
09.2022 - 12.2023
Banker
Banque Misr
06.2021 - 04.2022
Commercial Operations Executive
Noon For E-commerce
10.2020 - 05.2021
Customer Service Representative
Noon For E-commerce
07.2019 - 04.2020
Customer Service Representative
Careem
06.2018 - 04.2019
Bachelor of Commerce - English Section, Accounting
Sohag University
01.2014 - 01.2018
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