Sayed A Fattah Shehata
Deputy General Manager
Giza,GZ
Summary
Customer focused professional with effective time management and leadership skills seeks a position within a company. Able to work well in a team environment while demonstrating initiative.
An outgoing, dynamic and sales focused professional who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guests cared for, valued, and respected. I am not afraid to jump in and assist wherever I am needed, and will do everything I can to deliver results that will contribute to the overall mission and success of a business. I possess an analytical and expedient approach to problem solving which always results in a win resolution for all parties. I am constantly looking to introduce new products and services that will meet the needs of tomorrow's savvy global travelers.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Deputy General Manager
Domina Coral Bay Hotel, Resort, Spa and Casino
Sharm El Sheikh, South Sinai
01.2018 - Current
- Company Overview: The Resort incorporates seven superb hotels, up to 1500 rooms as well as numerous villas and private apartments, more than 30 outlets of restaurants, a la carte restaurants and bars and appoints more than 1500 employees
- Primary responsibility is to oversee the day-to-day operations, which can include negotiating contracts with vendors or prospective employees, assigning tasks, leading meetings and implementing initiatives handed down by the General Manager
- To ensure that the business objectives are achieved in terms of revenue levels, high quality standards of products and service, profitability, operational efficiency and guest satisfaction
- Maintain a strong presence in the hotel, High levels of customer care at all times
- Dealing with any customer complaints in a professional manner and informing management of actions taken
- Coordinate closely with all departments, Food and Beverage, Kitchen, Room Division, HR, Sales, Accounts etc
- Achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible
- Implementing company operating standards in relation to Excellence Service, Hotel presentation & customer service
- Work closely with GM to ensure the sales and marketing plan for the company is carried through to delivery at operational level
- Ensure all complaints are registered, actioned and follow-up procedures are implemented
- Complete projects/reports assigned by the Managing Director on time
- Ability to multi skill with all departments Heads
- Strong operations experience in dealing with clients from Corporate, Tours to leisure
- Revenue and financial management experience
- The Resort incorporates seven superb hotels, up to 1500 rooms as well as numerous villas and private apartments, more than 30 outlets of restaurants, a la carte restaurants and bars and appoints more than 1500 employees
- Support the General Manager to develop & implement the strategic plan
- Deputies for the General Manager whenever necessary
- Advising the Managing Director regarding issues or concerns in relation to the business and team
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
Executive Assistant Manager in Charge of Food and Beverage
Domina Coral Bay Hotel, Resort, Spa and Casino
Sharm El Sheikh, South Sinai
02.2014 - 12.2017
- Function as the Business Manager and a Marketing Specialist for the Food & Beverage Department, and leading more than 550 employees of service staff, Kitchen staff and steward staff
- Ensure more than 30 outlets (restaurants, ala carte restaurants and bars) and banquets, congress center which is a center with meeting and conference facilities for a capacity of up to 1000 guests operate successfully and are individually profitable in accordance with the standard of the hotel
- Organizing up to 5 different New Year parties every year
- To ensure that all the outlets and banquet is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards
- To ensure that each Food & Beverage outlet and banquet is managed successfully a independent profit center
- To monitor service and Food & Beverage standards in all outlets and banquets
- To work with the Outlet Managers, Banquet Services Manager and respective Chef de Cuisines to take corrective action where necessary
- Planning the yearly revenue target
- To ensure that the Department Operational Budget is strictly adhered to
- To monitor all cost and recommend / institute measures to control them
- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
- Projecting business opportunities in order to increase revenue
- Regularly updating the General Manager on all operations achievements and key issues
Director of Food and Beverage
Domina Coral Bay Hotel, Resort, Spa and Casino
Sharm El Sheikh, South Sinai
12.2008 - 02.2014
- Responsible for the short and long term planning and the management of the food & beverage operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals
- Managing and achieving of profit and quality for all food & beverage operations in the hotel, including restaurants, catering and banquet operations
- Maintain standards of food & beverage quality and guest service quality
- Coach, train and manage employees within the hotel's organization structure
- Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department
- Contribute to the profitability and guest satisfaction perception of other hotel departments
- Implement & maintain local and national sales / marketing programs
- Increase level of guest satisfaction by delivering of an improved product through employee development, job engineering and quality image
- Ensure compliance with business operations and legal regulations
- Market the food & beverage outlets, develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentation within corporate guidelines to meet / exceed sales and financial goals and objectives
Food and Beverage Manager
Domina Coral Bay Hotel, Resort, Spa and Casino
Sharm El Sheikh, South Sinai
06.2008 - 12.2008
- Organize the Food & Beverage day to day function within the resort in order to maintain high standards of food and beverage quality, service, and merchandising to maximize profits
- To project a pleasant and positive professional image to all contacts at all times
- Maintain positive teamwork at all times
- Promoting guest satisfaction, counseling, guiding and coaching staff and supervisors in the proper behavior and successful performance of job duties
- Administering performance evaluations of employees and supervisor coaching within established guidelines
- Selecting new staff following proper hiring guidelines set forth by the department
- Ensuring that guest satisfaction is a primary duty of all staff and supervisors
- Plan and direct the functions of administration and planning of the Food and Beverage department to meet the daily needs of operation
- Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, i.e., room service, restaurants, banquets, kitchens, stewards, etc
- Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service
- Recommend to management new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment
Education
High School Diploma -
Swiss Academy For Tourism & Hotels
Cairo, CSkills
Operations management
Sales management
Organizational development
Leadership and team building
Quality management
Budget coordination
New business development
Sales analysis
Goal setting
Cost analysis and savings
Strategic planning
Operations oversight
Skilled negotiator
Analytical skills
Personal Information
- Date of Birth: 12/14/76
- Nationality: Egyptian
- Marital Status: Married
Training
- International development program for Hospitality managers
- Food And Beverage Standard Operation Procedures Manual
- The Supervisor and Management Process
- Human Relations and Management in Service
- The Personnel Function in Service Management
- The Director of Service. Food And Beverage Cost and Control
- The Service Staff: Responsibilities, Procedures and Techniques
- Wine And Beverage Service
- Sanitation and Safety in Service
- Handling Guest Complaints and Problems Solving
- Train The Trainer
- Art of Sales and Up Selling
- Time Management
- Motivation Through Leadership Style
- Recruitment and Selection Procedures
- Evaluation and Coaching
Military Service Status
Exempted
Timeline
Deputy General Manager
Domina Coral Bay Hotel, Resort, Spa and Casino
01.2018 - Current
Executive Assistant Manager in Charge of Food and Beverage
Domina Coral Bay Hotel, Resort, Spa and Casino
02.2014 - 12.2017
Director of Food and Beverage
Domina Coral Bay Hotel, Resort, Spa and Casino
12.2008 - 02.2014
Food and Beverage Manager
Domina Coral Bay Hotel, Resort, Spa and Casino
06.2008 - 12.2008
High School Diploma -
Swiss Academy For Tourism & Hotels
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