Sayed Amer
Manger Assistant
Egypt,Egypt
Summary
Accomplished professional with a proven track record at Suez Canal Authority, adept in strategic planning and operations management. Leveraged expertise in database management and relationship building to enhance project delivery and client satisfaction. Achieved significant improvements in efficiency and productivity, demonstrating a strong ability to lead teams and drive business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manger Assistant
Economic Zone,captain of Ministry of Egypt
Cairo Egypt
01.2016 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Improved organizational culture by planning and executing engaging team-building events.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Trained and supervised employees on office policies and procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Served as corporate liaison for finance, IT, and marketing departments.
- Assisted with training new staff members on Garde Manger station operations, sharing knowledge and expertise for consistency across the team.
- Worked closely with the executive chef to develop new menu items that aligned with current culinary trends and guest preferences.
- Streamlined prep work processes for improved efficiency, reducing waste and saving time in a high-volume kitchen environment.
- Enhanced plate presentation by employing creative garnishing techniques and attractive food arrangements.
- Maintained a clean and organized workstation at all times, adhering to strict sanitation protocols for safe food handling practices.
- Developed customized catering menus for special events, accommodating dietary restrictions and client preferences while showcasing culinary creativity.
- Exhibited versatility by stepping into other kitchen roles as needed, demonstrating adaptability and a strong work ethic.
- Improved customer satisfaction ratings by promptly addressing concerns or special requests related to the Garde Manger station offerings.
- Incorporated seasonal ingredients into daily specials, offering unique dishes that highlighted the freshest flavors available.
- Mastered various knife skills for precise cuts and meticulous attention to detail in all aspects of Garde Manger tasks.
- Consistently maintained appropriate par levels of prepared items to guarantee availability during service hours without overproducing excess inventory.
- Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
- Collaborated with culinary team to create seasonal menus, showcasing fresh produce and innovative flavor combinations.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Elevated dining experience through thoughtful ingredient selection that showcased premium products while balancing cost considerations.
- Successfully maintained consistent quality across all Garde Manger dishes, ensuring adherence to established recipes and preparation techniques.
- Implemented cost-control measures by accurately portioning ingredients according to standardized recipes, minimizing waste without compromising product quality.
- Ensured optimal freshness of ingredients through proper storage and rotation procedures, maintaining the highest quality standards.
- Assumed responsibility for creating visually appealing hors d''oeuvres displays during banquets or private events, enhancing overall event presentation.
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Participated in weekly team meetings, providing input on menu development and suggesting process improvements for more efficient operations.
- Managed inventory levels effectively by tracking usage patterns and placing accurate orders with suppliers on a weekly basis.
- Expedited orders during peak hours with accuracy and speed, ensuring guest satisfaction through timely service delivery.
- Participated in budgeting process for cold and preserved foods, seeking new sources, and assessing quality as necessary.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed close relationships with suppliers to source best ingredients.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Set up and broke down kitchen for service.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Implemented food cost and waste reduction initiatives to save money.
- Modified recipes to accommodate dietary restrictions and allergies.
- Participated in food tastings and taste tests.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Assisted with menu development and planning.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
Specialist ,head of Department
Suez Canal Athourty
Ismailia. Egypt
09.2013 - 12.2015
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Designed employee recognition program that improved morale and reduced turnover.
- Facilitated workshops for professional development of junior staff members.
- Streamlined project delivery processes, reducing completion times significantly.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Increased efficiency by automating routine tasks with software solutions.
- Optimized inventory management, minimizing waste and reducing costs.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Implemented customer feedback system to inform product development.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Initiated sustainability program, reducing company's environmental impact.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Restructured customer service process, ensuring quicker response times.
- Improved team collaboration by initiating regular strategy meetings.
- Developed training materials to enhance staff proficiency and productivity.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Optimized pricing strategies based on thorough cost analyses, leading to higher profit margins without sacrificing competitiveness.
- Reduced employee turnover rates by fostering a positive work environment that prioritized employee growth and development.
- Developed a high-performing sales team through effective training programs and consistent coaching sessions.
- Nurtured long-lasting relationships with industry influencers, resulting in valuable referrals and partnership opportunities.
- Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
- Grew market share by targeting new industries and demographics through tailored outreach strategies.
- Enhanced customer satisfaction levels by establishing attentive follow-up processes and addressing concerns promptly.
- Implemented salesforce automation tools to optimize efficiency and drive data-driven decision making in the department.
- Facilitated interdepartmental communication for seamless collaboration on joint projects, benefiting both internal operations and external client interactions.
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
- Maintained a high level of employee engagement by recognizing individual and team accomplishments, celebrating success stories, and addressing performance gaps constructively.
- Delivered impactful presentations to senior leadership on key accomplishments, challenges faced by the department, and proposed action plans for addressing concerns proactively.
- Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
- Increased customer satisfaction by streamlining service delivery processes and implementing quality control measures.
- Improved employee morale and productivity through effective leadership and communication strategies.
- Championed change initiatives that resulted in improved workflow processes, increased productivity, and cost savings.
- Negotiated contracts with vendors, securing favorable terms while maintaining strong working relationships.
- Collaborated with cross-functional teams to drive innovation and maximize overall organizational performance.
- Launched new initiatives that contributed to the expansion of the organization''s market share within the industry.
- Oversaw talent acquisition efforts for the department, ensuring the recruitment of top-tier professionals who contributed significantly to organizational success.
- Streamlined department operations by implementing efficient management processes and systems.
Specialist
Sainai Government
South Sainai Government
04.2010 - 07.2013
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Increased efficiency by automating routine tasks with software solutions.
- Conducted in-depth market research for identifying new business opportunities.
- Facilitated workshops for professional development of junior staff members.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Developed training materials to enhance staff proficiency and productivity.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Designed employee recognition program that improved morale and reduced turnover.
- Streamlined project delivery processes, reducing completion times significantly.
- Improved team collaboration by initiating regular strategy meetings.
- Implemented customer feedback system to inform product development.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Restructured customer service process, ensuring quicker response times.
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Initiated sustainability program, reducing company's environmental impact.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Bachelor Of Accountancy And Mangment - Accounting And Business Management
Suez Canal University
Ismailia, Egypt 05.2008
Skills
Document control
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
Bachelor of accounting and management
Timeline
Manger Assistant
Economic Zone,captain of Ministry of Egypt
01.2016 - Current
Specialist ,head of Department
Suez Canal Athourty
09.2013 - 12.2015
Specialist
Sainai Government
04.2010 - 07.2013
Bachelor of accounting and management
05-2008
Bachelor Of Accountancy And Mangment - Accounting And Business Management
Suez Canal University
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