Sayed Osman Ramadan
Corporate Quality Management And Business Process Modeling
Cairo
Summary
Experienced Quality Assurance and HSE professional with 11+ years of expertise in quality management, business process optimization, and compliance auditing. Proven track record in securing ISO certifications, leading Lean Six Sigma initiatives, and driving operational excellence to enhance efficiency, reduce costs, and improve customer satisfaction. Adept at building and implementing integrated management systems and fostering a quality-driven organizational culture.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Quality Management and Business Process Supervisor
Telecom Egypt
12.2023 - Current
- Updated and controlled quality policies, objectives, processes, and forms to ensure organizational alignment with quality standards
- Planned and executed internal/external audits and monitored KPIs to verify compliance with quality standards and SLAs
- Promoted quality culture by establishing a Service Improvement Process Group (SIPG) to implement quality initiatives efficiently
QHSE Section Head
M&A Glass Processing
12.2018 - 11.2023
- Established, implemented, and maintained Quality, Health, Safety, and Environmental Management Systems
- Secured ISO 9001, 45001, and 14001 certifications, ensuring compliance with customer and CSR audit requirements
- Led Lean Manufacturing projects, enhancing machine OEE, reducing scrap rates, and improving changeover times
- Managed 8D investigations to resolve customer complaints, driving a 25% increase in satisfaction scores
Quality Assurance Supervisor
Jazeera Paints Egypt
03.2021 - 04.2022
- Reported QHSE system statuses, including internal audit results, KPI tracking, and customer complaint resolutions
- Contributed to ISO 9001, 14001, and 45001 certification processes
QA & Continuous Improvement Specialist
Agility Logistics
02.2016 - 12.2018
- Ensured compliance with ISO standards and customer requirements
- Spearheaded a Six Sigma project to enhance shipping accuracy, achieving a 95% improvement
- Led investigations into customer complaints, implementing corrective actions to resolve issues
Quality Control Specialist
Serioplast Egypt
01.2015 - 01.2016
- Conducted sampling, testing, and verification to ensure products met predetermined quality standards
- Performed diverse lab tests and measurements on production outputs
Quality Control Chemist
Alasema Feeds
12.2013 - 12.2014
- Monitored production quality through laboratory analyses and quality checks
Education
Bachelor of Science - Chemistry and Microbiology
Ain Shams University
Egypt 09.2007 - 06.2012
Skills
- Quality Management Systems (QMS)
- HSE Compliance
- Process Optimization
- ERP Systems (SAP, AX Dynamics, Exceed)
- Data Analysis (Microsoft Power BI, Minitab, Visio, BPMN)
Certification
IRCA Certified ISO 14001:2015 Lead Auditor, 09/01/24
Additionalinformation - Militaryservice
Completed
Personal Information
Date of Birth: 04/09/90
Coursework
ITIDA FWD – Digital Marketing Professional Track
Freelance Achievements
Establish, Implement and Lead ISO certifications for:
- Masader Aljazeera Trading Company, KSA.
- Twill Warehousing Company, KSA.
- Salam Textile Company, Egypt.
- Teba Textile Company, Egypt
Timeline
Quality Management and Business Process Supervisor
Telecom Egypt
12.2023 - Current
Quality Assurance Supervisor
Jazeera Paints Egypt
03.2021 - 04.2022
QHSE Section Head
M&A Glass Processing
12.2018 - 11.2023
QA & Continuous Improvement Specialist
Agility Logistics
02.2016 - 12.2018
Quality Control Specialist
Serioplast Egypt
01.2015 - 01.2016
Quality Control Chemist
Alasema Feeds
12.2013 - 12.2014
Bachelor of Science - Chemistry and Microbiology
Ain Shams University
09.2007 - 06.2012
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