Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Seif El Din Ashraf Farouk Abdel Aziz

Seif El Din Ashraf Farouk Abdel Aziz

Cairo

Summary

  • French
  • English
  • Arabic

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead Cloud Solution & Acting as Manager

Orange Business Service
06.2025 - Current

Team Lead Responsibilities (June 2025 – Present):

  • Define and monitor team objectives and SLAs, ensuring alignment with Orange’s service quality and customer experience standards.
  • Conduct regular performance audits to assess productivity, solution quality, and customer satisfaction metrics.
  • Collaborate with cross-functional teams to ensure seamless delivery of cloud services and solutions.
  • Conducted technical interviews for new hires and coordinated onboarding and handover processes.
  • Prepared and presented detailed SLA and KPI performance reports to management.
  • Established clear performance metrics for the team, which helped in tracking progress toward set targets effectively.

    Acting as Manager Responsibilities (August 2025 – Present):
  • Managing full operational oversight of the Cloud Solutions team, ensuring alignment with business targets and customer expectations.
  • Attending executive and cross-departmental meetings to review KPIs and propose service improvement strategies.
  • Overseeing payroll, leave management, and performance appraisals for team members.
  • Handling all customer and internal escalations, ensuring timely resolution and communication.
  • Serving as 24-hour on-call contact for critical incidents and service continuity.
  • Preparing and presenting weekly and monthly reports on team performance, capacity, and key metrics to upper management.
  • Creating and managing shift plans, ensuring optimal coverage for all service hours.
  • Initiated and led a new project to enhance team processes, including designing and implementing new operational workflows and documentation standard.

Internship

Orascom Development Egypt (El Gouna)
01.2020 - Current
  • Computer software modification based on network requirements.

Senior Cloud Solution Specialist

Orange Business Service
10.2024 - 05.2025
  • Take ownership of complex and high-priority issues.
  • Mentor or guide junior team members in their troubleshooting tasks.
  • Spoke of VIP customers and act as a point of escalation for the most complex cases.

Cloud Solution Specialist

Orange Business Services (OBS)
01.2023 - 10.2024
  • Investigate and troubelshooting in customer's tickets within SLA.
  • Integrate with various teams troubleshooting incidents, providing services and solutions tailored to the company's customers.
  • Working on the proactive activity: Maintain & migrate hosts, Handle & manage switches and traffic, Perform Hardware replacement in the datacenter.
  • Access customer's resources from the backend and join a troubleshooting meetings to resolve the issue.

Field Engineer

Systel Telecom (Motorola)
09.2022 - 12.2022
  • Managed the installation, configuration, and maintenance of communication systems (Tetra) and equipment for client sites.
  • Diagnosed and resolved technical issues in a timely manner, minimizing system downtime.
  • Conducted system tests, site surveys, and quality assurance checks to ensure compliance with specifications and industry standards.

Internship

Orange Business Services (OBS)
03.2022 - 09.2022
  • Knowledge of Cloud Computing, its Services, especially Network.
  • Integrate with various teams troubleshooting incidents, providing services and solutions tailored to the company's customers.
  • Knowledge of Information Storage and Management course (ISM).
  • Introductory courses on Information Technology Infrastructure Library (ITIL) and Agile Project Management.
  • Writing a research paper on 'Cloud Networking'.

Education

Bachelor - Communication Engineering

The French University in Egypt (UFE)
Egypt
07-2022

Egyptian Baccalaureate - Mathematics

Lycée El Horreya
El Haram, Egypt
07-2017

Skills

  • Problem Solving
  • Creative Thinking
  • Crisis Management
  • Team management

Certification

  • AWS Certified Solutions Architect-Associate
  • Red Hat Certified System Administrator (RHCSA – EX200)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Oracle Certified Foundations Associate
  • Microsoft Certified: Azure Fundamentals (Az-900)
  • Fortinet Certified Fundamentals
  • Information Storage and Management course (ISM)
  • AWS Cloud Practitioner
  • CCNA
  • ITIL v4 Foundation

Hobbies

  • Traveling
  • Football

Timeline

Team Lead Cloud Solution & Acting as Manager

Orange Business Service
06.2025 - Current

Senior Cloud Solution Specialist

Orange Business Service
10.2024 - 05.2025

Cloud Solution Specialist

Orange Business Services (OBS)
01.2023 - 10.2024

Field Engineer

Systel Telecom (Motorola)
09.2022 - 12.2022

Internship

Orange Business Services (OBS)
03.2022 - 09.2022

Internship

Orascom Development Egypt (El Gouna)
01.2020 - Current

Bachelor - Communication Engineering

The French University in Egypt (UFE)

Egyptian Baccalaureate - Mathematics

Lycée El Horreya
Seif El Din Ashraf Farouk Abdel Aziz