Sport
Seif Jamal ElDeen
Customer Service Representative
Alexandria,ALX
Summary
Dynamic Technical Support Advisor with expertise in system administration and problem-solving, honed at Vodafone UK. Proven track record of enhancing first-call resolution rates through effective troubleshooting and collaboration. Adept at delivering exceptional customer service while managing high-volume inquiries, ensuring swift resolutions and improved user experiences.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Technical Support Advisor
Vodafone UK
10.2023 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Sales Representative
AT&T
03.2022 - 07.2023
- Processed orders, service requests and applied information to customers.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Teacher
Freelancer
10.2019 - 05.2022
- Developed strong relationships with students and parents by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
Education
Bachelor of Science - Biology, Zoology And Oceanography Science
Alexandria University, Faculty of Science
Alexandria, Egypt 04.2001 -
Skills
System administration
Interests
Movies
Music
Swimming
I was a professional swimmer back in school and i participated in lots of competitions and won several medals, bronze, silver and gold ones.
Timeline
Technical Support Advisor
Vodafone UK
10.2023 - Current
Customer Service Sales Representative
AT&T
03.2022 - 07.2023
Teacher
Freelancer
10.2019 - 05.2022
Bachelor of Science - Biology, Zoology And Oceanography Science
Alexandria University, Faculty of Science
04.2001 -
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