Seif Mohamed Ayed
6 October
Summary
Dynamic professional with a strong background in customer service at Amazon UK and mechanical engineering. Proven analytical skills and critical thinking abilities, successfully diagnosing complex mechanical issues. Adept at quality assurance and problem resolution, consistently delivering reliable solutions and enhancing team collaboration to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon UK
6 October
02.2024 - 01.2025
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Mechanical Maintenance Engineer Trainee
Shoubra El Khiema Power Plant
08.2021 - 10.2021
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Established and monitored maintenance protocols to deliver reliable service.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
Automotive Engineer
Mechanics Service Center (Toyota, Lexus)
08.2019 - 10.2019
- Calibrated vehicle systems, control algorithms and safety software systems.
- Researched and developed new concepts in field of automotive engineering.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
Bachelor of Science - Mechanical Engineering
Higher Technological Institute (HTI)
6 October City01-2022
Skills
- Analytical skills
- Decision making
- Mechanical Inspection
- Quality Assurance
- Critical thinking
- Problem resolution
- Attention to detail
- Team collaboration
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Amazon UK
02.2024 - 01.2025
Mechanical Maintenance Engineer Trainee
Shoubra El Khiema Power Plant
08.2021 - 10.2021
Automotive Engineer
Mechanics Service Center (Toyota, Lexus)
08.2019 - 10.2019
Bachelor of Science - Mechanical Engineering
Higher Technological Institute (HTI)
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