Seif ElDen Ehab
Product Owner
Giza
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Product Owner
Dsquares
Smart village
09.2022 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Added features that increased end users redemption rate by 10%.
- Delivered 3 mega projects and more than 10 Change requests.
- Created visuals and renderings communicating product design concepts.
- Documented each step in product's design process for use in manuals.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Business Analyst
YDS
Shiekh Zayed
11.2021 - 08.2022
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Designed and implemented features to decrease Payroll process time by 70%.
- Delivered 5 projects and multiple CR's
- Taught end users to navigate Odoo ERP system by developing and presenting training sessions.
Software Developer
Freelance
Remote
08.2018 - 10.2021
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Pioneered new methods of code review to incorporate wider range of voices.
- Managed over 5 small projects.
Customer Service Advisor
Vodafone, UK
Smart village
08.2018 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
English Language Instructor
Future technology company
Dokki
03.2016 - 06.2018
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
Telesales Representative
Onelink
Dokki
06.2015 - 09.2015
- Opened new accounts and documented personal, demographic, and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
BBA - Business Information Systems
Helwan University
Zamalek 06.2015 - 06.2020
Skills
Problem identification
Timeline
Product Owner
Dsquares
09.2022 - Current
Business Analyst
YDS
11.2021 - 08.2022
Software Developer
Freelance
08.2018 - 10.2021
Customer Service Advisor
Vodafone, UK
08.2018 - 11.2018
English Language Instructor
Future technology company
03.2016 - 06.2018
Telesales Representative
Onelink
06.2015 - 09.2015
BBA - Business Information Systems
Helwan University
06.2015 - 06.2020
Projects
- Abdulatif Jameel Finance | ALJ Rewards , link : https://aljportal.dsquares.com/login
- Alexbank | Alex points , Link : https://www.alexbank.com/en/retail/alexpoints.html
- AlexBank | Alexpoints Mobile App , Link : https://play.google.com/store/apps/details?id=dsquares.com.alexbank&hl=en&gl=US
- Egypt Post | Win Coins , Link : https://wincoins.egyptpost.org/login
- Exxon Mobil | Loyaty program for traders , link : https://exxonmobil-trader.dsquares.com/#/login
- Telecom Egypt | WE Bonus , Link : https://fabmisrrewards.dsquares.com/#/
- FABMISR | FABMISR Rewards program , Link : https://fabmisrrewards.dsquares.com/#/
- Zahran | Zahran Loyalty , Link : https://zahranportal-staging.dsquares.com/login
- Mashreq Bank | Mashreq Rewards , Link : https://mashreqrewards.dsquares.com/#/
Projects
- Abdulatif Jameel Finance | ALJ Rewards , link : https://aljportal.dsquares.com/login
- Alexbank | Alex points , Link : https://www.alexbank.com/en/retail/alexpoints.html
- AlexBank | Alexpoints Mobile App , Link : https://play.google.com/store/apps/details?id=dsquares.com.alexbank&hl=en&gl=US
- Egypt Post | Win Coins , Link : https://wincoins.egyptpost.org/login
- Exxon Mobil | Loyaty program for traders , link : https://exxonmobil-trader.dsquares.com/#/login
- Telecom Egypt | WE Bonus , Link : https://fabmisrrewards.dsquares.com/#/
- FABMISR | FABMISR Rewards program , Link : https://fabmisrrewards.dsquares.com/#/
- Zahran | Zahran Loyalty , Link : https://zahranportal-staging.dsquares.com/login
- Mashreq Bank | Mashreq Rewards , Link : https://mashreqrewards.dsquares.com/#/
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