Seif ElDen Ehab
Product Owner
Giza
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Product Owner
Dsquares
Smart village
09.2022 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Added features that increased end users redemption rate by 10%.
- Delivered 3 mega projects and more than 10 Change requests.
- Created visuals and renderings communicating product design concepts.
- Documented each step in product's design process for use in manuals.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Business Analyst
YDS
Shiekh Zayed
11.2021 - 08.2022
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Designed and implemented features to decrease Payroll process time by 70%.
- Delivered 5 projects and multiple CR's
- Taught end users to navigate Odoo ERP system by developing and presenting training sessions.
Software Developer
Freelance
Remote
08.2018 - 10.2021
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Pioneered new methods of code review to incorporate wider range of voices.
- Managed over 5 small projects.
Customer Service Advisor
Vodafone, UK
Smart village
08.2018 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
English Language Instructor
Future technology company
Dokki
03.2016 - 06.2018
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
Telesales Representative
Onelink
Dokki
06.2015 - 09.2015
- Opened new accounts and documented personal, demographic, and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
BBA - Business Information Systems
Helwan University
Zamalek 06.2015 - 06.2020
Skills
Problem identification
Risk Assessments
Scrum methodology
Story planning
Stakeholder relationship management
Technical expertise
Agile frameworks
Mockups and prototypes
Support documents
Product Management
Technical Analysis
API Testing
Java SE
SQL
Firebase
API Integration
Timeline
Product Owner
Dsquares
09.2022 - Current
Business Analyst
YDS
11.2021 - 08.2022
Software Developer
Freelance
08.2018 - 10.2021
Customer Service Advisor
Vodafone, UK
08.2018 - 11.2018
English Language Instructor
Future technology company
03.2016 - 06.2018
Telesales Representative
Onelink
06.2015 - 09.2015
BBA - Business Information Systems
Helwan University
06.2015 - 06.2020
Projects
- Abdulatif Jameel Finance | ALJ Rewards , link : https://aljportal.dsquares.com/login
- Alexbank | Alex points , Link : https://www.alexbank.com/en/retail/alexpoints.html
- AlexBank | Alexpoints Mobile App , Link : https://play.google.com/store/apps/details?id=dsquares.com.alexbank&hl=en&gl=US
- Egypt Post | Win Coins , Link : https://wincoins.egyptpost.org/login
- Exxon Mobil | Loyaty program for traders , link : https://exxonmobil-trader.dsquares.com/#/login
- Telecom Egypt | WE Bonus , Link : https://fabmisrrewards.dsquares.com/#/
- FABMISR | FABMISR Rewards program , Link : https://fabmisrrewards.dsquares.com/#/
- Zahran | Zahran Loyalty , Link : https://zahranportal-staging.dsquares.com/login
- Mashreq Bank | Mashreq Rewards , Link : https://mashreqrewards.dsquares.com/#/
Projects
- Abdulatif Jameel Finance | ALJ Rewards , link : https://aljportal.dsquares.com/login
- Alexbank | Alex points , Link : https://www.alexbank.com/en/retail/alexpoints.html
- AlexBank | Alexpoints Mobile App , Link : https://play.google.com/store/apps/details?id=dsquares.com.alexbank&hl=en&gl=US
- Egypt Post | Win Coins , Link : https://wincoins.egyptpost.org/login
- Exxon Mobil | Loyaty program for traders , link : https://exxonmobil-trader.dsquares.com/#/login
- Telecom Egypt | WE Bonus , Link : https://fabmisrrewards.dsquares.com/#/
- FABMISR | FABMISR Rewards program , Link : https://fabmisrrewards.dsquares.com/#/
- Zahran | Zahran Loyalty , Link : https://zahranportal-staging.dsquares.com/login
- Mashreq Bank | Mashreq Rewards , Link : https://mashreqrewards.dsquares.com/#/