SHADEN ELTANAHY
Customer Project Manager
Shorouk City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
9
9
Certifications
4
4
Languages
Work History
Customer Project Manager
Cisco Systems
03.2022 - Current
- Lead client communication and stakeholder engagement across key Service Provider accounts, including Telecom Egypt, du-UAE, STC, and Mobily-Saudi Arabia.
- Oversee end-to-end project execution, leveraging MS Projects, Smartsheet, Oracle Projects, and Salesforce to ensure on-time, high-quality delivery.
- Manage resource planning and cross-functional team coordination to optimize cost, schedule, and project performance.
- Facilitate alignment between Cisco and partners, ensuring seamless execution and effective customer communication.
- Streamline bidding processes and procurement activities by collaborating with internal teams and partners.
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Conducted regular progress meetings with stakeholders, maintaining transparency and open lines of communication at all times.
Customer Project Manager
Chalhoub Group
Cairo, Cairo Governorate
10.2021 - 01.2022
- Manage full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection
- Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- New hire processing - offer letter and background check process management, new hire paperwork.
- Collaborate with hiring managers to determine job requirements and understand departmental needs.
- Organize corporate and charity impact events across all departments.
- Develop and maintain applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Marketing Intern
Divine Foodz
Cairo, Cairo Governorate
08.2020 - 09.2020
- Support the marketing team in daily administrative tasks.
- Assist in developing social media advertising campaigns that significantly increased online engagement.
- Research competitor trends and interpreted findings to report conclusions to supervisors.
Channel Category Sales Development Intern
Nestle
Cairo, Cairo Governorate
07.2019 - 09.2019
- Help maintain and update sales databases and CRM systems, and provide regular reports on sales performance and trends.
- Review sales performance relative to sales target.
- Participate in sales meetings and training sessions to develop and improve sales skills and knowledge.
- Support the team with administrative tasks such as scheduling meetings, preparing agendas, and managing project timelines.
- Work closely with agency partners on mockups, booth designs, and promotional materials.
Education
Bachelor's Degree - Management Technology
German University in Cairo
Cairo, Egypt 01.2017 - 01.2021
High School Diploma -
Dover American International School
Cairo, C 09.2014 - 09.2017
Skills
- Proficient in MS Office
- HR systems management
- SharePoint management
- Salesforce platform expertise
- Project planning
- Scope management
- Team collaboration
- Deliverable tracking
Certification
PRINCE2 Foundation, PeopleCert, In Progress
Social Work
- AISEC Global Volunteer Program, Pet Awareness Welfare Project
- Model United Nations, American University in Cairo
Timeline
Customer Project Manager
Cisco Systems
03.2022 - Current
Customer Project Manager
Chalhoub Group
10.2021 - 01.2022
Marketing Intern
Divine Foodz
08.2020 - 09.2020
Channel Category Sales Development Intern
Nestle
07.2019 - 09.2019
Bachelor's Degree - Management Technology
German University in Cairo
01.2017 - 01.2021
High School Diploma -
Dover American International School
09.2014 - 09.2017
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