Shady Amer
Senior IT Technical Support
Cairo
Summary
Experienced in network administration, troubleshooting, and technical support. Utilize collaborative approaches to solve complex technical challenges. Proven track record in maintaining and enhancing IT infrastructure efficiency. Dedicated to ensuring seamless operations and optimizing system performance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior IT Specialist
MCS Free Zone
09.2023 - Current
- Oversee the operations, maintenance, and optimization of data centers.
- Ensure all systems related to survey domains are properly managed and perform efficiently.
- Manage the network-attached storage (NAS) systems for storing survey data.
- Ensure reliable backup systems are in place and functioning correctly for data protection.
- Administer endpoint security (Kaspersky) to protect devices from malware, breaches, and other cyber threats.
- Continuously seek innovative solutions to enhance project success.
- Address challenges within projects to ensure successful outcomes.
- Work with and implement SonicWall and Peplink solutions, which include firewalls, VPNs, and other network security tools to ensure robust infrastructure.
- Act as the primary support and liaison for all company projects involving key clients, such as Aramco, Adnoc, and Safeen.
- Provide continuous support and troubleshooting to ensure project success.
- Assemble, configure, and deploy systems tailored to the specific needs of projects for clients like Aramco, Adnoc, and Safeen.
- Ensure all systems are fully integrated and functional to meet project requirements.
Senior IT Specialist
Bakertilly Egypt
06.2022 - 09.2023
- Manage Firewall and Endpoint protection (Sophos)
- Manage all servers in two locations (HQ - Branch)
- Supporting end users and network administrations via the telephone & by email
- Maintain & support the (LAN, WIFI & WAN connections).
- Guarantee the uptime for all the IT functions with BT employees
- Assess, approve, and administer all equipment, hardware, and software upgrades
- Insure to secure all endpoint & network entries
- Handel the CCTV system component (DVR & CAM'S)
- Monitoring the availability & capacity for IT environment
- Coordinate with different destinations to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
- Manage backup (Veaam - windows backup).
- Installing, configuring & maintaining Hardware, operating system & Applications
- Troubleshooting system, network problems, diagnosing & solving Hardware & Software faults
- Comply with all IT policies, procedures & handling plan
- Responsible for enhancing the data centers across all destinations
- Manage VMware and Hyper-V machines
- Manage exchange online mail server.
- IT Audit for many companies.
IT Specialist
Grant Thornton
10.2019 - 09.2023
- Supporting end users and network administrations via the telephone & by email
- Maintain & support the (LAN, WIFI & WAN connections) and contact with ISP provider
- Guarantee the uptime for all the IT functions with GT employees
- Insure to secure all endpoint & network entries
- Handel the CCTV system component (DVR & CAM'S)
- Ensure the physical security for IT assets (Servers room & other IT preferences)
- Monitoring the availability & capacity for IT environment
- Installing, configuring & maintaining Hardware, operating system & Applications
- Troubleshooting system, network problems, diagnosing & solving Hardware & Software faults
- Comply with all IT policies, procedures & handling plan
Trainee
National Telecommunications Institute NTI
04.2019 - 09.2019
- Trainee as Network Security specialist
- Network and Security Fundamentals
- Installing, Storage and Compute with Windows Server 2016
- Networking, Identity and Securing with Windows Server 2016
- Implementing Microsoft Azure Infrastructure Solutions
- Office 365 Administration and Troubleshooting
- Designing and Deploying Microsoft Exchange Server 2016
- CCNA Routing and Switching
- Microsoft Security
- Azure fundamentals
- Trainee as Network Security specialist
Technical Support
WE Company
01.2019 - 04.2019
- Second line of support in WE
Education
Bachelor of Science - Computer Science (CS)
Misr Higher Institute For Engineering And Technology
05.2013 - 05.2017
Skills
- Network troubleshooting
- Clouding
- Securing
- Application support
- IT infrastructure management
Timeline
Senior IT Specialist
MCS Free Zone
09.2023 - Current
Senior IT Specialist
Bakertilly Egypt
06.2022 - 09.2023
IT Specialist
Grant Thornton
10.2019 - 09.2023
Trainee
National Telecommunications Institute NTI
04.2019 - 09.2019
Technical Support
WE Company
01.2019 - 04.2019
Bachelor of Science - Computer Science (CS)
Misr Higher Institute For Engineering And Technology
05.2013 - 05.2017
Similar Profiles
Krishnadas KochathKrishnadas Kochath
Accounts Assistant at Sharjah Airport International Free Zone Authority, SAIF ZoneAccounts Assistant at Sharjah Airport International Free Zone Authority, SAIF Zone
Mihir TiwariMihir Tiwari
Associate Consultant at Meydan Free ZoneAssociate Consultant at Meydan Free Zone
SALIHA SIDDIQUISALIHA SIDDIQUI
Customer Care Representative at Cube - Process - Meydan Free ZoneCustomer Care Representative at Cube - Process - Meydan Free Zone