Shady Emam
Senior IT Business Analyst
Summary
Experienced IT professional with over 16 years of expertise in managing information technology infrastructures and data-center operations across various platforms and business targets. Seeking a challenging position in IT management for a reputable multinational corporation to utilize my skills in IT infrastructure, management, and business development. Proven track record of creating and delivering solutions that drive business growth and organizational development.
Overview
18
18
years of professional experience
21
21
years of post-secondary education
Work History
IT Engagement Manager - Sr. IT Business Analyst
Credit Agricole Egypt
07.2023 - Current
- Stakeholder Management: Act as a liaison between the IT department and other business units, stakeholders, or clients
- Understand their needs, requirements, and expectations, and ensure effective communication and collaboration between the IT team and stakeholders
- Requirements Gathering and Analysis: Collaborate with stakeholders to gather and analyze business requirements for IT projects or system implementations
- Resource Allocation: Allocate IT resources, including personnel, budget, and technology infrastructure, to support project and operational needs
- Risk Management: Identify and mitigate risks associated with IT projects and initiatives
- Assess potential risks, develop contingency plans, and monitor risk mitigation activities
- Ensure compliance with regulatory requirements and security standards
- Performance Monitoring and Reporting: Track and measure the performance of IT projects, initiatives, and services
- Define key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of IT operations
- Vendor Management: Collaborate with vendors and third-party service providers to manage relationships, contracts, and service level agreements (SLAs)
- Evaluate vendor performance, negotiate contracts, and ensure timely delivery of services or solutions.
IT Assist Manager - Sr. infrastructure Systems Specialist
Credit Agricole Egypt
05.2018 - 07.2023
- Manage, control and plan for new IT and business projects
- Lead infrastructure team in providing tier 1 and tier 2 support for Systems' platform
- Perform digitalization and transformation Projects for Financial Process based on new Fintech aspects
- Tendering and IT Infrastructure consultation services
- Design, Develop and maintain new Infrastructure Projects and incident management workflows
- Monitors issues and provides resolutions for up-to date status reports
- Coordinate emergency response for severity 1 and 2 incidents
- Performs day-to-day management and operation of the infrastructure components and layers, identifies issues, risks and recommends possible mitigation strategies associated with any running project
- Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, Data Platform and Database team
- Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished
- Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion
- Coordinate major/minor software installation, upgrade and patch management
- Demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skill.
IT Systems Infrastructure Team Lead
Bank Audi Egypt (FAB Currently)
01.2016 - 04.2018
- Provides the best solutions, designs for new projects based on business needs and bank requirements, in addition to infrastructure implementation and configurations
- Provide the Infrastructure Systems' Components Capacity Planning, Upgrade Projects
- Provide the Team Leadership for New Projects, New applications and Infrastructure Implementations
- Configure Systems and Storage High Level components, License renewal and Updates
- Provide Hand Over training to Operation and Technical Support Teams.
Sr. Systems and Storage Implementation Engineer
Bank Audi Egypt (FAB Currently)
03.2014 - 01.2016
- Administrate the bank's system and storage infrastructure including HP Blade systems, SAN Switches, HP 3PAR Storage, individual HP DL Servers
- Kick Start, Configure, manage and install RHEL 6/7 Servers and applications
- Provide Citrix XenApp (v5,v6.5,v7.6) implementation, configuration and support, in addition to Citrix XenMobile, Netscaler systems
- Administrate the bank's backup systems based on Symantec Netbackup Cluster environment, D2D Systems and HP tape Library
- Administrate the bank Virtualization Environment Clusters based on VMware Technology, Citrix Xen Servers
- Build and configure Windows Cluster, File Servers and Print Server Clusters.
Senior Systems Engineer Specialist
Emerging Payments Markets (EMP - NI Currently)
01.2007 - 02.2014
- Provides the best solutions, designs, implementations for any new projects based on the business needs and requirements, based on Microsoft Systems, Linux systems, Citrix and Different Applications Platforms technologies
Education
MBA - Banking financial technology (FinTech advanced Services)
Sadat Academy For Management Sciences
Cairo Egypt 04.2001 - 04.2022
B.Sc. in Communication & Electronics Engineering - Communication Engineering
Shoubra Faculty of Engineering - Banha University
Cairo Egypt07.2006
Skills
Strategic Thinking
Risk Assessments
Business Analysis
Project Planning
Stakeholder Relations
Implementation Management
Stakeholder Management
Problem-solving abilities
Multitasking Abilities
Client Relationship Management
Self Motivation
Effective Communication
Projects achieved/delivered
- Enterprise complaints Management System 2024
- Enterprise Feedback Management system 2024
- Cyber Security Site and Storage Protection 2023
- Secure Email Messaging project 2023
- Zone Central file/folder encryption project 2022
- Storage Migration Project MAX250FX to NetApp 8200 2022
- Credit Agricole Chabot Service implementation project on AWS and integration with Local Federation Domain Service 2022
- Domain Security Assessment and integration with Microsoft Azure analytical Cloud Tool. 2022
- Credit Agricole Egypt DR Site Re-allocation project with all Core IT Infrastructure Services 2021
- VMWare AirWatch workspace one UEM for Email and Branches Digital Corner 2020
- Customer Feedback Management System integration with Branches Tablet/IPads 2020
- Data Flow Management with High Availability and SFTP Server Implementation projects 2020
- Automate Electronic Channels Daily Transactions files handling with backend SFTP Systems 2019
- Print Servers Migration with high Availability 2018
- File Servers Migration/Upgrade with High availability Windows Clusters 2017
- Bank Audi DR site implementation 2017
- Linux Patching and Management system 2017
- Red hat Satellite File system management implementation 2016
- Red Hat Enterprise Platform server migrations 2016
- XenApp/Desktop and VDI implementation project 2015
- Symantec/Veritas NetBackup solution implementation project 2015
- NI /EMP Nigerian IT Infrastructure Site Implementation 2013-2014
Training
- Certified Business Analysis Professional (CBAP)
- Agile Analysis "(IIBA®-AAC)"
- Cloud Core Concepts/Fundamentals (Cloud Storage-Security-Networking)
- AWS Fundamental/Concepts - Linux Academy - self training
- Oracle ExaData System Administration.
- VCP-DCV VMware Certified Professional - Datacenter Virtualization
- NSX-NV (Network Virtualization)
- Red Hat System Administration (RH124-RH134-RH254), RHCSA Certified
- HP Blade System administration and HP Virtual Connect
- NetAPP Storage FAS 8200 Administration, configuration Fast Track
- EMC VMAX10K and VMAX250FX ALL Flash, PMAX2000
- EMC DataDomain, Networker and Avamar Backup Solutions
- VERITAS Netbackup server administration I,II, system troubleshooting
- Managing HP 3PAR StoreServ I. II
- Citrix XenApp, XenServer, VDI
- Microsoft Exchange Primer workshop/ MCITP (Self Study)/MCSE
Personal Information
- Date of Birth: 11/24/84
- Marital Status: Married
Military status
Exempted
Valid residence
USA B1\B2 Visa till May 2027
References
Contacts will be provided upon requests. Documents references and Transcripts are furnished upon request.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
IT Engagement Manager - Sr. IT Business Analyst
Credit Agricole Egypt
07.2023 - Current
IT Assist Manager - Sr. infrastructure Systems Specialist
Credit Agricole Egypt
05.2018 - 07.2023
IT Systems Infrastructure Team Lead
Bank Audi Egypt (FAB Currently)
01.2016 - 04.2018
Sr. Systems and Storage Implementation Engineer
Bank Audi Egypt (FAB Currently)
03.2014 - 01.2016
Senior Systems Engineer Specialist
Emerging Payments Markets (EMP - NI Currently)
01.2007 - 02.2014
MBA - Banking financial technology (FinTech advanced Services)
Sadat Academy For Management Sciences
04.2001 - 04.2022
B.Sc. in Communication & Electronics Engineering - Communication Engineering
Shoubra Faculty of Engineering - Banha University
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