Shady ezz elarab mohamed

• Used active listening techniques to elicit customer needs and identify referral and upselling opportunities
• Delivered high-quality customer service by communicating decisions professionally
• Attention to details and comprehensive product knowledge to deliver the best service for the customers
• Used time management skills for more efficiency and productivity.

• Participated in merchandising initiatives to create eye-catching displays that attracted customer attention and boosted sales rates.

• Work with and advise customers in opening accounts and performing transactions

• Collect customer information and input data into the system, ensuring confidentiality at all times

• Assist customers with taking out different types of loans, including personal, auto, home equity, etc.

• Meet with new bank customers to explain all the services and features the bank has to offer

• Place phone calls to current bank customers regarding account changes or suggested options

• Greeted bank customers upon entry and assist them in whatever they need

• Processed transfers check cashing, deposits, withdrawals, etc. for walk-in customers

• Assisted customers in opening checking or savings accounts

• Encouraged customers to sign up for bank credit/debit card for ease of use

• Accepted and processed credit card or loan payments