Shady Hanora
General Manager
Cairo
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
General Operations Manager
Circle K
01.2021 - 05.2023
- Defining and implementing plans related to Marketing and business Strategies of retail operations, with profit center responsibility of 35 mid-size stores
- Developed strategic plans for optimized productivity
- Led and mentored sales team on various aspects of store management including targeted merchandising, buying, forecasting, warehousing, logistics and data analysis
- Overseen day-to-day operations, assigning weekly performance goals, and assuring their completion, while accomplishing company goals
- Ensuring all team members are meeting and exceeding expectations, taking corrective actions when needed and conducting periodic updates and performance reviews with team members
- Seek out opportunities for expansion and growth by developing new business relationships and maintain strong ones with existing customers
- Sustain constant communication with store manager to guarantee compliance of operations procedures as well as performance and execution of quarterly audits
- Monitors, analyzes weekly/daily sales and hour plans results to achieve sales goals
- Review supply chain reports and taking actions to ensure that stocks and merchandising are aligned with sales plans and avoid shortage
- Led and managed leasing department to develop and maintain good relationship with landlords
- Analyzing data and making decisions about pricing and promotions in response to customer feedback
- Reviewing financial reports, customer satisfaction surveys, and other data to identify opportunities for improvement or changes in store operations
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Retail Business Development Manager
Colliers International
01.2017 - 06.2020
- Develop growth strategies focusing both on achieving financial objectives and customer satisfaction
- Conduct research to identify new potential market and customer needs
- Update the database of information on a quarterly basis to ensure the validity of the primary data
- Analyze the collected data and translate it into useful output, such as market trends and consumer preferences
- Promote company's services and projects addressing or predicting client's objectives and needs
- Prepare needed documents for the clients, ensuring compliance to regulatory requirements and guidelines
- Spearheaded the establishment of a system to ensure the update and maintenance of market database
- Achieved 100% customer retention for the period.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Managed a cross-functional team of developers, QA analysts, and UX designers to create high-quality software products.
- Evaluated emerging industry trends, technologies, and best practices to inform strategic decisions regarding future projects or product enhancements.
Brand & Marketing Manager
Circle K
10.2014 - 11.2016
- Taking brand ownership and devising the brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for the short as well as the long term
- Translating brand strategy into brand plan and go-to-market strategy
- Planning and execution of communications and media actions across offline, online, and social media
- Participating in product development, pricing, and supporting new product launches
- Ensuring that marketing and communications efforts adhere to agreed timelines and managing expectations with various stakeholders
- Keeping up to date with market developments and analyzing consumer insights as well as competitor strategies
- Guiding the Advertising & Promotion budget
- Shape and communicate our vision and mission
- Translate brand elements into plans and go-to-market strategies
- Measure and report performance of all marketing campaigns and assess ROI and KPIs.
- Evaluated campaign performance metrics, adjusting strategies as needed to optimize results continually.
- Managed vendor relationships to ensure timely delivery of services while maintaining budgetary constraints.
- Conducted market research to identify new opportunities and target markets.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Operations Manager
GUESS Retail - Al Futtaim Retail
10.2011 - 08.2014
- Overseeing the activities free standing stores (Five different concepts: Guess Jeans, Guess Accessories, Guess Footwear, Guess Kids, Guess By Marciano) across Middle East Total of 30 operating Stores
- Maximizing the sales by controlling KPIs, product offer, customer service and product flow
- Responsible of the brand integrity across the region
- Ensuring the proper development of the brand by following roll-out plan, business strategy and visiting new locations
- Coordinating and monitoring shipments, payments, advertising and commercial/legal issues with partners
- Establishing and maintaining high quality standards in operations, logistics, merchandising, HR and IT activities
- Supporting the stores in budgeting, buying and replenishments processes
- Validation of annual sales budgets and targets for stores
- Planning the overall business strategy, analyzing sales trends, recording sales figures & determining how to increase business profits.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Area Manager
Luxottica Sunglasses Hut - Azadea
06.2010 - 08.2011
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Assistant Store Manager
Inditex Zara - Azadea
08.2009 - 06.2010
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor's degree of finance - Specialization Commerce Emphases in Accounting (English section) -
El Gezirea Academy
Cairo, Egypt 09.2006 - 05.2010
Master of Science - Masters in Business Analytics & Big Data Science.
EU Business School
Munich, Germany 04.2001 -
Skills
Customer Retention
undefinedCertification
Customer service and staff management workshop. (01/2013) Beirut, Lebanon
Accomplishments
- Implemented a customer service process that reduced refund requests by 32% and direct labor costs by 1.5M.
- Completed in-depth analyses for business optimization projects boosting revenue by 11.8%.
Timeline
General Operations Manager
Circle K
01.2021 - 05.2023
Retail Business Development Manager
Colliers International
01.2017 - 06.2020
Brand & Marketing Manager
Circle K
10.2014 - 11.2016
Operations Manager
GUESS Retail - Al Futtaim Retail
10.2011 - 08.2014
Area Manager
Luxottica Sunglasses Hut - Azadea
06.2010 - 08.2011
Assistant Store Manager
Inditex Zara - Azadea
08.2009 - 06.2010
Bachelor's degree of finance - Specialization Commerce Emphases in Accounting (English section) -
El Gezirea Academy
09.2006 - 05.2010
Master of Science - Masters in Business Analytics & Big Data Science.
EU Business School
04.2001 -
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