Shady Hashem
Giza
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Head of Operations
Homix
09.2024 - 03.2025
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Created reports that tracked key performance indicators related to operations objectives.
- Developed, implemented, and enforced operational policies and procedures.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Vendor Managment & Responsible for the KSA Account
Chichomz
05.2024 - 09.2024
- Answered questions and assisted customers with item selection and location.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Met sales goals by offering excellent customer service.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Set up displays and signage to attract customers and boost sales.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Negotiated favorable terms with suppliers, reducing costs for company.
- Enhanced vendor reputation with timely delivery and accurate order fulfillment.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Streamlined inventory management processes, leading to more efficient operation.
- Managed vendor contracts to ensure compliance with legal and company standards.
- Identified opportunities for process improvements within the vendor management program.
Co Fonder & Head Of Operation
Homznia.
11.2022 - 01.2024
- Grew the customer base through targeted outreach and networking events.
- Streamlined operational processes for improved efficiency and cost reduction.
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers' needs and preferences.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Drove company expansion into new markets, increasing overall brand visibility and recognition.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Led a team of professionals to successfully launch new product lines, expanding the company's market share.
- Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company's success.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
Key Account Manager
Beyooot
03.2022 - 04.2023
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem-solving.
- Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
- Acquiring and contracting suppliers.
- Monitoring of storage and shipping.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Achieved or exceeded company-defined sales quotas.
Key Account Manager
Aqrab Agency
12.2020 - 03.2022
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem-solving.
- Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
- Built and maintained strong client relationships to drive business growth.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Achieved or exceeded company-defined sales quotas.
Senior Sales Associate
Retail Group
12.2019 - 09.2020
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Met or exceeded sales objectives on consistent basis to drive company growth.
Second Assistant Shop Manager
Azadea Group
09.2017 - 12.2019
- Negotiated contracts with vendors, securing favorable terms that benefited the organization's bottom line.
- Facilitated effective meetings that promoted open dialogue, kept team members on track, and resolved issues quickly.
- Streamlined workflow processes, reducing overall time spent on administrative tasks.
- Served as a liaison between management and employees, helping to resolve conflicts professionally while maintaining confidentiality.
- Supported senior leadership in strategic planning efforts, contributing valuable insights based on industry knowledge and experience.
- Collaborated with cross-functional teams to achieve shared goals and drive project success.
- Assisted in the successful completion of projects by coordinating schedules and managing deadlines.
- Managed budgets and resources effectively to maximize profit margins while maintaining high-quality deliverables.
- Created and managed project plans, timelines and budgets.
Complaints Officer
Vodafone Egypt
01.2017 - 07.2017
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Gathered relevant data from internal systems to assess the validity of a complaint.
- Prevented key account losses by researching discrepancies and correcting problems.
- Resolved customer complaints via phone, email or social media.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed effective strategies for resolving customer disputes quickly and efficiently.
- Provided customers with timely updates on their complaint status.
Education
Bachelor of Laws -
Cairo University
Egypt07.2024
Skills
- Vendor evaluation
- Cost Control
- Relationship Management
- Delivery Management
- Customer Needs Assessment
- Business Planning
- Pricing strategy
- Time management
- Product Merchandising
- Shipment Processing
- Self Motivation
- Vendor Management
- Microsoft Office
- Odoo
- Photoshop
- Illustrator
- Premiere
- Platforms: Zid
- Salla
- Shopify
- WordPress
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Timeline
Head of Operations
Homix
09.2024 - 03.2025
Vendor Managment & Responsible for the KSA Account
Chichomz
05.2024 - 09.2024
Co Fonder & Head Of Operation
Homznia.
11.2022 - 01.2024
Key Account Manager
Beyooot
03.2022 - 04.2023
Key Account Manager
Aqrab Agency
12.2020 - 03.2022
Senior Sales Associate
Retail Group
12.2019 - 09.2020
Second Assistant Shop Manager
Azadea Group
09.2017 - 12.2019
Complaints Officer
Vodafone Egypt
01.2017 - 07.2017
Bachelor of Laws -
Cairo University