Shady Mohamed Hassan
Customer Care Coordinator / Team Leader
Cairo
Summary
Seeking a challenging position in hospitality at UAE healthcare sector where my skills in customer relationship management, complaint resolution, and financial oversight can contribute to the success of a dynamic healthcare organization. Eager to leverage my experience and dedication to enhance patient satisfaction and support the growth of the institution.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Care Coordinator / Team Leader
AXA One-health
Cairo, Cairo Governorate
10.2024 - Current
- Creative customer support strategies to increase customer retention.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Clinic cash handling, auditing and reporting on weekly & monthly basis.
- Shift leading and managing on daily basis.
- Coaching and training new team agents.
Customer Care Coordinator
AXA One-Health
Cairo, Cairo Governorate
9 2023
- Oversaw the end-to-end customer journey, ensuring a positive experience from check-in to check-out
- Demonstrated proficiency in handling customer complaints promptly and effectively, resulting in improved overall satisfaction
- Managed daily cash tasks and generated detailed reports on financial activities, contributing to transparent financial practices.
Customer Care Representative
AXA One-Health
12.2022 - 08.2023
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Accounting Assistant
EITD
04.2022 - 10.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Tele-sales Agent
Out-sourcing skills
12.2021 - 04.2022
- U.S insurance provider account
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
Real Estate Sales Agent
Pyramids real-estate
11.2020 - 03.2021
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
Education
Egyptian Language School
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El-Amal American school
High school - undefined
El-Wadi American school
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Future university in Cairo (FUE)
01.2016 - 01.2017
Bachelor of Business administration - Accounting and finance
Arab academy for science technology & maritime transport (Smart village campus)
01.2017 - 09.2020
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B2, English Course at the British council
Skills
Customer Relationship Management
Complaint Resolution
Cash Management and Reporting
Process Optimization
Team Collaboration
Communication and Interpersonal Skills
Effective Time Management
Data entry proficiency
Patience and composure
Reporting and analysis
Sales proficiency
Customer experience improvement
Problem-solving skills
Details
115 Misr Helwan Agricultural St., Maadi, Cairo, Egypt
Placeofbirth
Cairo
Openforworkingabroad
True
Personal Information
- Date of Birth: 11/18/1997
- Nationality: Egyptian
Timeline
Customer Care Coordinator / Team Leader
AXA One-health
10.2024 - Current
Customer Care Representative
AXA One-Health
12.2022 - 08.2023
Accounting Assistant
EITD
04.2022 - 10.2022
Tele-sales Agent
Out-sourcing skills
12.2021 - 04.2022
Real Estate Sales Agent
Pyramids real-estate
11.2020 - 03.2021
Bachelor of Business administration - Accounting and finance
Arab academy for science technology & maritime transport (Smart village campus)
01.2017 - 09.2020
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Future university in Cairo (FUE)
01.2016 - 01.2017
undefined
El-Amal American school
High school - undefined
El-Wadi American school
undefined
B2, English Course at the British council
Customer Care Coordinator
AXA One-Health
9 2023
Egyptian Language School
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