Shady William
Summary
Experienced Enterprise Sales, Business Development and Partnerships Expert with a demonstrated history of working in the telecommunications and Fintech industries. Skilled in Negotiations, Sales techniques, Business Planning, Analytical Skills, Business Development and Customer Satisfaction. Able to understand the entities goals. Furthermore, setting realistic strategies and market plans to make them happen. A highly skilled professional possessing a Professional Certificate & Diploma in Banking Credit & Risk Management from AUC. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve to company goals. Detail-oriented team player with strong various skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Head of Enterprise Sales, Business Development & Partnerships
Cashcall
12.2022 - Current
- Responsible for developing new business opportunities for an organization by growing its revenue, finding and developing new business opportunities and expanding the brand
- Oversee clients and maintain the relationship
- Recommend new products or services to the clients or to internal stakeholders to ensure profitability and presence
- Assist customers and third-party partnerships with new opportunities
- Organize training plans to address gaps within the clients' organization
- Identify trends and client needs to develop new business opportunities
- Prepare business plans and present necessary budgets to management or clients
- Keep PR activities on track to ensure presence
- Validate GTM plans
- Setting Quarter and Annual targets, business plans & KPIs
- Work closely with Tech
- Product teams in customizing the clients' solutions which the serve a client in specific or the whole sector
- Identify new business opportunities, develop relationships with potential customers, and ultimately close new business deals
- Develops and executes the business development plan to generate incremental revenue
- Develops strategic partnerships to create revenue generation opportunities for the company's products and services
- Provides subordinates with the necessary resources for development
- Anticipate future trends and products by reading market trends
- Lead a team to reach the long term and business goals of an organization.
Manager, Enterprise Sales and Business Development
Paymob
09.2021 - 12.2022
- Creates sales plan and process
- Design and implement a strategic Business plan that expands the company's customer base and ensures its strong presence
- Report sales results to the top management
- Forecast quarterly and annual revenues
- Recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Achieves growth and hit sales targets by successfully managing the sales team
- Prepares and review the annual budget for the assigned accounts
- Analyzing market trends and discovers new opportunities for growth
- Addressing potential problems and suggest prompt solutions
- Participating in decisions for expansion or acquisition
- Identify emerging markets and market shifts while being fully aware of new services and competition status
- Suggested new services/products and innovative sales techniques to increase customer satisfaction.
Supervisor, Corporate Sales - Multinational Channel
Orange Egypt
12.2017 - 09.2021
- Managing MNC accounts, ensuring an increase in orange market share within his portfolio
- Ensuring a competitive market share for Orange within his sector, handling his accounts professionally through his long years of experience in the field
- Supervise and visit regularly a list of MNC accounts
- Develop the sales within the list or market segment, promoting new solutions and new products to the related customers
- Prospect the whole potential of the list or business segment assigned, study the area for which they have responsibility and arrange a program of visits by contacting people & making appointments
- Coordinate with the technology department in the definition of specific proposals
- Develop a long-term trustworthy relationship with customers
- Translate & transfer all information gathered from the market to the Marketing Department
- Give feedback on field expectations and share with the Corporate Sales Team
- Ensure profitability on commercial offers presented
- Quote & negotiate prices, credit terms and prepare contracts
- Reports regularly as per requirements assigned and carry out formal presentations of products using sales tools provided
- Assess customers' needs, explain & demonstrate products to them which may Involve providing technical description as well as describing purposes for which they may be used
- Communicate & advise customers with all new offers, tariffs, business solution, and tariff advisors and proceed with the required migrations
- Make a wide penetration in own accounts and get acquainted with all decision makers and influencers
- Identify the shared and exclusive accounts and work on acquiring competitor's pie in his assigned portfolio
- Facilitate communication between customers and customer service by communicating all tools of communication
- Proactively, seek and probe for potential growth, potential threats, business opportunities, set visits objectives and articulate a business plan for each account to ensure long term business relationship and high customer satisfaction
- Conduct quality sales calls with good planning and approach for each visit, always ready with all brochures, offers, advisors and business solutions
- Respond to generated sales leads, churn threat, customers' requests and queries in a timely manner
- Complete call cycle and full portfolio coverage by visiting all his/her customers at least twice every month
- Act as initial key contact with customers to develop, cultivate, and establish productive, collaborative relationships with decision-makers
- Manage personal stock on assigned locator, ensure timely stamping, proper stock forecast for mega deals to ensure stock availability and avoid shortage in logistics
- Identify the implied needs to the customers initiating possible strategic partnership projects with Orange corporate customers to ensure long-term alliance through a win- win settlement
- Follow up and align with Orange Legal department on business contracts processing and coordinate between the 2 parties to reach consensus
- Continuous alignment with the pre-sales team for solutions customization in order to fit different customers' needs
- Provide efficient on job coaching to newly hired AMs to assure proper transmission of Orange AMs experience, knowledge and portfolios hand-over when needed
- Prepare quarterly presentation with the rest of the channel members, exchange best practices and market updates.
Lead, Credit & Collection - Enterprise
Orange Egypt
10.2012 - 12.2017
- Responsible for the daily operations in terms of dunning system, department's short and long term operations plans
- Managing the financial relationship with the customers to guarantee a stable cash flow as per established process and to minimize Risk of Bad Debts through monitoring and controlling high-risk exposure
- Minimize the Company financial exposure and to recover overdue amounts before they reach the collection status
- Responsible for all the credit & collection analysis process of the high exposure accounts and keep monitoring the dunning system in order to minimize the risk factor
- Control out of pattern spending accounts and high exposure accounts to minimize risk to the company.
Enterprise Customer Support specialist
Orange Egypt
12.2008 - 10.2012
- Assuring proper handling for customers' inquiries, requests and complaints' resolution within the agreed on service level while coordinating with other departments to maintain high level of customer satisfaction.
Education
Professional Diploma - Banking Credit and Risk Management
The American University in Cairo
10.2017 - 05.2018
Professional Certificate - Banking Credit and Risk Management
The American University in Cairo
10.2016 - 05.2017
Bachelor's - Business
Faculty of Commerce - English section
01.2004 - 04.2008
Skills
Team Leadership
Customer Satisfaction
Negotiation
Analysis
Management
Customer Service
Payment solutions
Business Development
Account Management
Sales Strategies & Processes
Strategic Partnerships
Budget
Planning
Fluent in English
Analytical and Critical Thinking
Dependable and Responsible
Relationship Building
Customer Relations
Awards
- Revolution Crisis - Appreciation Letter - Mobinil CEO, 03/01/11
- Orange Group Champion - Enterprise Credit & Collection, Q3 2016
- Best New Sales Portfolio ELOB - Multinational Channel - Orange Egypt, Q1 2021
Timeline
Head of Enterprise Sales, Business Development & Partnerships
Cashcall
12.2022 - Current
Manager, Enterprise Sales and Business Development
Paymob
09.2021 - 12.2022
Supervisor, Corporate Sales - Multinational Channel
Orange Egypt
12.2017 - 09.2021
Professional Diploma - Banking Credit and Risk Management
The American University in Cairo
10.2017 - 05.2018
Professional Certificate - Banking Credit and Risk Management
The American University in Cairo
10.2016 - 05.2017
Lead, Credit & Collection - Enterprise
Orange Egypt
10.2012 - 12.2017
Enterprise Customer Support specialist
Orange Egypt
12.2008 - 10.2012
Bachelor's - Business
Faculty of Commerce - English section
01.2004 - 04.2008