SHAHEER ELWAKEEL
Cairo,Egypt
Summary
With 11 years of experience in Sales and Operations within IT industry. Bilingual executive leveraging Arabic & English fluency to reach broad and diverse markets across Middle east territory. Proven to excel in fast-paced environments driven by consumer demand and hyper-competitive markets.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
VDS - CEMA Program Manager - SMB
Microsoft (V-Concentrix)
10.2023 - Current
- Sales Director for Vendor Digital Sales Program Covering Microsoft SMB Segment in Middle East, Southeast Europe and Africa
- Manage 6 teams of 97 Seller across CEMA Region.
- Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
- Provided constructive feedback during appraisals for better performance management.
- Improved employee retention with comprehensive training programs.
- Fostered a positive work environment by implementing morale-boosting activities.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Led annual salary reviews, talent reviews, succession planning and performance management.
Sales Manager - Africa Cluster
Microsoft (V-Concentrix)
08.2021 - 10.2023
Azure Customer Success Manager - MCC
Microsoft
03.2020 - 08.2021
Service Manager - Saas Marketplace Cloud solutions
Vodafone (VOIS)
10.2018 - 03.2020
Sr. Cloud Application Support Specialist
Vodafone
03.2017 - 10.2018
Incident Management Specialist
Orange Business Services
03.2015 - 03.2017
Education
Information Engineering Technology Engineering -
German University in Cairo (GUC)
10.2008 - 06.2013
Skills
- Effective delegating
- Influential communication
- Performance metrics evaluation
- Leadership in diverse environments
- Competitor analysis
- KPI tracking
- Customer relationship management
- Budget planning
- Negotiation techniques
- Staff recruitment
- Sales strategy development
- Crisis handling
- Mentoring and coaching
- Time efficiency
- Diplomatic communication
- Profit and Loss Analysis
- Financial Forecasting
- Product knowledge
- Public speaking
- Strategic planning
Timeline
VDS - CEMA Program Manager - SMB
Microsoft (V-Concentrix)
10.2023 - Current
Sales Manager - Africa Cluster
Microsoft (V-Concentrix)
08.2021 - 10.2023
Azure Customer Success Manager - MCC
Microsoft
03.2020 - 08.2021
Service Manager - Saas Marketplace Cloud solutions
Vodafone (VOIS)
10.2018 - 03.2020
Sr. Cloud Application Support Specialist
Vodafone
03.2017 - 10.2018
Incident Management Specialist
Orange Business Services
03.2015 - 03.2017
Information Engineering Technology Engineering -
German University in Cairo (GUC)
10.2008 - 06.2013
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