Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic

Shahenda Fathy

Alexandria

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Exam Invigilator

British Council
Alexandria
04.2021 - Current
  • Secured testing materials and maintained confidentiality of all details.
  • Maintained compliance with test center policies, practices and procedures.
  • Helped accommodate students with disabilities or special needs for alterations to test administration.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Monitored student classroom and outdoors activities to promote student safety.

Social Media Supervisor

Media Solutions
Alexandria
11.2021 - Current
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Conducted research to determine current benchmark trends and audience preferences.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Suggested and implemented new features to develop brand awareness.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
  • Interceded between employees during arguments and diffused tense situations.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Call Center Representative

Arab Center For Administrative Development
Alexandria
01.2020 - 02.2021
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Responded to customer calls and emails to answer questions about products and services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor degree - Sociology

Alexandria university
09.2016 - 05.2022

Skills

Communicationundefined

Additional Information

  • My key responsibilities was to schedule the doctor’s appointments and meet all clients inquiries and answering their questions on phone calls ] [Call center] — [Arab center for administrative development] [My key responsibilities was to handling calls and promote the center’s courses [Pages quality control] I was responsible for checking the page quality and checking the Purpose of the Page Expertise, Authoritativeness. [Supervisor of social media department] _[GWDS ] My key responsibility is to supervise and monitoring my team d handling all client’s inquiries and to be the connect between the client and the rest of our company departments [ Freelancer invigilator]_[British council] My key responsibilities includes ensuring that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met.

Interests

Reading

Writing content

Digital marketing courses

Timeline

Social Media Supervisor

Media Solutions
11.2021 - Current

Exam Invigilator

British Council
04.2021 - Current

Call Center Representative

Arab Center For Administrative Development
01.2020 - 02.2021

Bachelor degree - Sociology

Alexandria university
09.2016 - 05.2022
Shahenda Fathy