Shahinda Abd El-Meguid
Senior Project Manager / Banking Experience
Sheikh Zayed - Villa 41 Infront Of Rabwa Gate 3.,Giza
Summary
Objectives: Experienced as a senior project manager with emphasis on core banking systems implementations, experience in multinational environment and international integration projects, Excellent understanding of the retail/corporate/digital banking business. Successfully delivered: Data migrations, data and functional analysis, functional and integration testing, UAT with the ability and willingness for international assignments. Profile Synopsis: Self-motivated, dynamic, transparency, Customer and team collaboration, detailed oriented and deadline driven, excellent time management, critical thinking and forecasting, budgeting and operating plans, ability to use tact and diplomacy and maintain confidential Information.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
17
17
Certifications
Work History
Assistant Manager
United Bank
- Islamic Product Development Develop and implement market surveys to find product gaps and customer needs
- Enhance Islamic products “personal loans and auto loans”, by repacking the whole product life cycle
- Monitor all the branches, sales team performance and compare it with budget expectations
- Conduct / arrange training materials for branch front-line / sales staff as necessary to ensure better communication and awareness with the product knowledge in order to handle customers and more efficient sales process
- Develop the growth of long-term business relationships with targeted clients by providing them with substantial added value and high level of service quality.
Branch Service Relationship Manager
Audi Bank
- October branch) Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow communication procedures, guidelines and policies
- Assist the branch manager in all audit and compliance related issues
- Activation of dormant accounts and Account opening/ updates and modification.
Senior Project Manager (Senior Software Consultant)
E-finance
06.2022 - Current
- Qcentris (E-bank Core Banking Upgrade program) –, Finacle 11x Upgrade system – PMP Standards + Agile Methodology
- Main Roles and Responsibilities: -
- Managed and supported Core banking program modules on Finacle 11x system as retail, corporate banking, digital channels
- System analysis, functional analysis, technical analysis, mapping and reviewing system architecture
- Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements
- Designed, developed, and implemented user acceptance testing protocols on all program phases
- Communicated frequently with Vendor regarding applications functionality requirements
- Monitor user-facing bugs throughout Azure tool application on daily bases in communication with vendor
- Setup and monitoring of business processes necessary to ensure proper implementation for each module in streams
- Preparation and implementation of conversion strategies, approaches and architecture in Data Migration stream
- Leading cross-functional teams of technicians and responsible for the end result in UAT and Data migration rehearsals
- Ensuring data migration without disruption of business continuity or daily trail balance differences
- Defining and updating the ROMP by assessing risks, opportunities, and action to facilitate the process of identifying R&O and their treatment plans according to the program timeline
- Reporting: creating indicators, updating and communicating to project stakeholders with secure recommendations
- Coordinating the different stakeholders of the project and ensuring the global vision of the R&O of the program
- Identify and monitor the needed training phases for each department
- Used strong time management skills to juggle multiple streams simultaneously
- Cross-functional communication and conflict management
- Group (E-Cards Subsidiary) – 8th
Projects Manager
03.2021 - 08.2021
- Scrum master Methodology) Leading and managing large, complex enterprise-level projects
- Playing a consultative role to put in place the appropriate people, process, and tools, to improve team efficiency and effectiveness
- Coaching members of the team as needed to optimize the efficiency of the project team
- Strong analytical, planning, and organizational skills with an ability to manage competing demands The projects may consist of multiple Agile teams and require integration with other systems and interfaces:
- Project Areas of Experience: - Interchange layer (IST Switch): interchange layer switch is between Card Management System “Cortex system” and other payment networks
- Meeza Contactless Cards: Organization start issuing and accepting contactless cards that would improve experience of their clients and create additional opportunities for e-finance business services as the new contactless cards must combine functionalities of already in use EMV cards with additional functionalities of contactless cards.
Projects Manager
United Bank, PMP Standard
04.2017 - 07.2017
- Manage projects scope, time and costs and make sure that project objectives are attained on- within budget and ensuring technical feasibility by using appropriate verification techniques
- Translate Business requests into business relevant cases with proper cost benefit analysis and risk documentation with
- Mitigation
- Coordinate directly with project stakeholders/vendors to ensure all project deliverables fall within scope and budget and ensure resources availability and allocation for all milestones from project initiation phase till Project closure
- Create a detailed project charter explaining all the project stakeholders’ roles and responsibilities
- Provide pre-emptive risk management across all project milestones
- Meet budgetary objectives and adjust project constraints based on financial analysis
- Track and measure project performance using appropriate tools and techniques to analyze the successful completion of short and long-term goals
- Create and maintain comprehensive project documentation and status reports
- Project Areas of Experience: - Meeza National Card projects: contribute all the transition to a society less dependent on a banknote with a new tool of
- National Card in order to serve all the different categories of Egyptians and for achieving the financial inclusion
- IBAN Implementation: IBAN is not a new account number, but a developed format of the existing banking account number also unifies the number of digits for all banking accounts numbers in Egypt to facilitate the processing of the banking transfers and enable their passing through electronic systems
- Contactless Card Projects: Allows consumers to pay for goods and services using their debit or credit cards with Radio
- Frequency identification (RFID) technology and also known as chip cards or other payment devices without the need to swipe, enter a personal identification number (PIN), and/or sign for a transaction, merchants that accept contactless payment have point-of-sale terminals with a special symbol identifying the technology, which is similar to Wi-Fi logo but turned onto its side
- USD and Arabian Clearing Checks New systems: it’s a new system operator for execution, clearing and settlement of payment as per CBE instructions
- 3D secure OTP Service for all Contactless Cards - V.1 & V.2: Enhance cross- and up-sales, tapping into the digital ecosystem to satisfy customers’ financial and non-financial needs, seamless and personalized banking experience that reflects your brand and strategies across all channels, Improve Omni-channel interactions, personal, relevant, fast and frictionless service any time and any place, easily integrate third-party services and functionality, or develop our own, to exceed customers’ expectations and differentiate our financial institution
- Microfinance Projects: Provide the poor with access to financial services as well as an opportunity for them to build their financial capacity and ability to grow to financial self-sufficiency
- Cards ITM System New Release: This project will upgrade the existing Card ITM system to latest ITM 4.7 release, acting in the capacity of service delivery team
- CBE Facility Reporting New Data: This project aimed to fulfill all the Credit facilities Data into detail on all the relevant systems (core system and all interfaces) as per CBE instructions to generate same data
- Easy Installment Plan –EPP: Enables all credit card holders to pay for their transactions with a minimum amount on monthly installments at a lower interest rate
- Procurement /Fixed Assets and Warehouse New Systems
- Fraud Risk Detection Management Platform Upgrade.
Business Expert
Audi Bank
10.2014 - 04.2017
- Core
- Banking Project (FLEXCUBE PROJECT)
- Define desired products and services according to bank strategy
- Define functional requirements and validate it in accordance with laws, regulations and policies
- Study and analyze functional gaps and obtain related approvals on the required customizations
- Contribute to system parameterizations in cooperation with IT Dept
- Contribute to data migration activities whenever required
- Prepare and update related procedures and user guides in cooperation with Organizations Dept
- Support in system stabilization and provide post live support to End users
- Prepare testing scenarios, perform required tests and validate results.
Bank Assurance Officer
Arab Bank, Allianz Egypt
06.2013 - 08.2014
- Increase sales by 20% to 40% over a three-month period (every quarter)
- Introduces streamlined processes and procedures for managing
- Investigate sales complaints to increase sales of new to banks
- Convince customers of the benefits of having a saving plan (insurance + Investments) and seek these customers from those who are always doing personal loans and credit cards and need to secure their family monthly income.
Customer Service Officer
NBK Bank
07.2012 - 10.2012
- Create and manage customer relationships to achieve Sustainable growth
- Improve retention of Existing customers
- Seeking out and better serving emerging customer segments by focusing on new market.
Education
Bachelor of Business Administration - Financial Institution
MTI University
01.2010 - 04.2011
Skills
Professional use ofundefined
Certification
Project Management Strategy and Concepts’ - EBI.
Timeline
Senior Project Manager (Senior Software Consultant)
E-finance
06.2022 - Current
Projects Manager
03.2021 - 08.2021
Projects Manager
United Bank, PMP Standard
04.2017 - 07.2017
Business Expert
Audi Bank
10.2014 - 04.2017
Bank Assurance Officer
Arab Bank, Allianz Egypt
06.2013 - 08.2014
Customer Service Officer
NBK Bank
07.2012 - 10.2012
Bachelor of Business Administration - Financial Institution
MTI University
01.2010 - 04.2011
Assistant Manager
United Bank
Branch Service Relationship Manager
Audi Bank
Project Management Strategy and Concepts’ - EBI.
Project Management Professionals (PMP) - Attendance Certificate.
Prince2 Foundation and Practitioner–Attendance Certificate.
Scrum Master & Agile Training Certification – Udemy Online Course (June2021).
Microsoft Projects 2019 – Udemy Online Course (June2021).
Six Sigma (Principles – Tools for Define and Measure – Tools for Analyze – Tools for improve and Control)-Coursera Online
Certification (March 2021).
Six Sigma Yellow Belt – Coursera Online Certification.
Digital Banking Transformation Challenges – EBI. (2019)
E-Learning Information Security (2020).
AML ‘Anti Money Laundry - Egyptian Banking Institute.
Fundamentals of Management - Coursera Online Certification. (March 2021).
Specialized International Arbitration - Ministry of Foreign Affair of Arab Republic of Egypt.
Etiquette and Protocol’- Etiquette Academy.
High-Impact Business Writing – Coursera Online Certification.
Train the Trainer’ course - ‘Quest Professional’ Red Carpet ‘Certificate - Sales expert House.
The Center of the Arab World for ‘’Research and Training ‘’ Certificate.
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