Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Additional Information
Timeline
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Shaimaa Ezzat

Customer Support Specialist
Tbilisi,TB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Customer Support Specialist with 2 years of experience addressing customer requests and concerns.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Data analyst Fellow

CRRC Georgia
Tbilisi, Georgia
09.2021 - Current
  • Designed, developed, and modified research experiments alongside teams of researchers
  • I'm helping with analysis with existing data sets keeping old data sets and documentation
  • Did data analysis to identify patterns, relationships, and filter database.

Customer Support Specialist

Concentrix
Cairo, Egypt
04.2018 - 08.2020
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work
  • Promoted company products handled bills and invoices for customers.
  • Implemented and developed customer service processes
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Provided primary customer support to internal and external customers

Outdoor Sales Representative

Global marketing
Alexandria, Egypt
02.2015 - 11.2015
    • B2C sales, promoted company products to customer
    • Delivered daily reports to supervisor for daily sales and targets with team
    • Promoted company products and offers to customers and hit target,
    • Increased business sales utilizing retail sales knowledge

Education

Bachelor of Science - Sociology

Alexandria University
Egypt
06.2014 - 11.2018

Skills

    Customer Support

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Western women may well be recognized as equals of men, but in many parts of the world, brave suffragettes, counterparts to Susan B. Anthony, are still fiercely fighting for their equality"
Yasmine Mohammed

Additional Information

Project coordinator volunteer in Mental health program- Nov 2021: Current

Content Creator volunteer in AR- Feb 2021: Current

Researcher in The Global Center- Jan 2022: Current

Timeline

Data analyst Fellow

CRRC Georgia
09.2021 - Current

Customer Support Specialist

Concentrix
04.2018 - 08.2020

Outdoor Sales Representative

Global marketing
02.2015 - 11.2015

Bachelor of Science - Sociology

Alexandria University
06.2014 - 11.2018
Shaimaa Ezzat Customer Support Specialist