Shaimaa Ezzat
Customer Support Specialist
Tbilisi,TB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Customer Support Specialist with 2 years of experience addressing customer requests and concerns.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Data analyst Fellow
CRRC Georgia
Tbilisi, Georgia
09.2021 - Current
- Designed, developed, and modified research experiments alongside teams of researchers
- I'm helping with analysis with existing data sets keeping old data sets and documentation
- Did data analysis to identify patterns, relationships, and filter database.
Customer Support Specialist
Concentrix
Cairo, Egypt
04.2018 - 08.2020
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work
- Promoted company products handled bills and invoices for customers.
- Implemented and developed customer service processes
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Provided primary customer support to internal and external customers
Outdoor Sales Representative
Global marketing
Alexandria, Egypt
02.2015 - 11.2015
- B2C sales, promoted company products to customer
- Delivered daily reports to supervisor for daily sales and targets with team
- Promoted company products and offers to customers and hit target,
- Increased business sales utilizing retail sales knowledge
Education
Bachelor of Science - Sociology
Alexandria University
Egypt 06.2014 - 11.2018
Skills
Customer Support
Inbound phone calls
Customer service optimization
Client communication
Typing 55 wpm
CRM
Online Sales
Customer Service Excellence
Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
“Western women may well be recognized as equals of men, but in many parts of the world, brave suffragettes, counterparts to Susan B. Anthony, are still fiercely fighting for their equality"
Yasmine Mohammed
Additional Information
Project coordinator volunteer in Mental health program- Nov 2021: Current
Content Creator volunteer in AR- Feb 2021: Current
Researcher in The Global Center- Jan 2022: Current
Timeline
Data analyst Fellow
CRRC Georgia
09.2021 - Current
Customer Support Specialist
Concentrix
04.2018 - 08.2020
Outdoor Sales Representative
Global marketing
02.2015 - 11.2015
Bachelor of Science - Sociology
Alexandria University
06.2014 - 11.2018