Shaimaa Hussein
Giza,C
Summary
Dynamic Housekeeping Operations Manager with extensive experience at Cairo Marriott Hotel & Omar Khayyam Casino, excelling in guest experience and team leadership. Proven track record in process improvement and performance evaluation, fostering a positive environment that enhances customer satisfaction and operational efficiency. Strong negotiation skills drive successful vendor partnerships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Operations Manager - Blue Band
Cairo Marriott Hotel & Omar Khayyam Casino
Cairo
02.2025 - Current
Director of Guest Experience
Cairo Marriott Hotel & Omar Khayyam Casino
Cairo
06.2023 - Current
Guest Relations, Concierge, and Club Lounge Manager
Cairo Marriott Hotel and Omar Khayyam Casino
Cairo
04.2018 - Current
Housekeeping Operations Manager Cross Exposure
St. Regis
Cairo
01.2025 - 02.2025
Guest Relations Manager
The Nile Ritz-Carlton, Cairo
Cairo
01.2017 - 04.2018
Front Desk Supervisor / Front Desk Manager in charge
The Nile Ritz-Carlton, Cairo
Cairo
05.2015 - 12.2017
Front Desk Shift leader
Intercontinental Cairo, Semiramis
Cairo
05.2010 - 04.2015
Front Desk Agent
Four Seasons, Cairo at The First Residence
Cairo
01.2009 - 01.2010
Executive Receptionist
Grand Hyatt, Cairo
Cairo
01.2009 - 12.2009
Sales Executive
Borouj Egypt, Real estate
01.2008 - 01.2009
Education
M.D. - Food Safety, HACCP, ISAO 9001 & Pest Management
AHDO By Highfield
Cairo08-2025
Amplify - Guest Experience
Marriott International
Cairo01-2024
ISRA Boot Camp
Marriott International
Cairo01-2023
Female Leadership Initiative - FLI First Batch
Marriott International
Cairo01-2022
Foundation Of Leadershio
Marriott Interational
Cairo01-2017
Pre-Opening Certificate
The Ritz Carlton Hotel Company L.L.C.
Cairo10-2015
Diploma - Etiquette, and international protocol
Cairo University
01.2009
Bachelor - Public Relations, and Advertising
Cairo University
01.2008
Skills
- Data analysis
- Positive attitude
- Excellent customer service
- Problem solving
- Listening skills
- Time management
- Team building
- Coaching and mentoring
- Process improvement
- Leadership development
- Negotiation
- Story pitching
- Verbal and written communication
- Hiring and retention
- Project management
- Public relations
- Customer service
- Communication strategies
- Guest experience
- Strong leadership
- Vendor negotiation
- Budget administration
- Performance evaluation
- Inventory control
- Performance improvements
Certification
- Foundation of leadership
- ISRA boat-camp
- Female Leadership initiative
- Certificate of appreciation from the Bright Star
- Certificate of Appreciation from the Lions Club
- Spirit to serve certificate
- Thank you note cards from Marriott COO
Accomplishments
- I was part from the opening team at The Nile Ritz-Carlton, Cairo
- Passed the Brand Standard Audit with 100% in my areas, since I started to be in a managerial level
- Scored 100% in the Employee Satisfaction survey, since I started to be in a managerial level
- Closed number one in the region in the Guest Satisfaction survey, when I was working for The Nile Ritz-Carlton, Cairo. I was Front office learning coach for 3 consecutive years
Hobbies and Interests
- Enjoying solving puzzles
- Volunteers for Charity work
- Zumba dance classes
References
Available upon request
Timeline
Housekeeping Operations Manager - Blue Band
Cairo Marriott Hotel & Omar Khayyam Casino
02.2025 - Current
Housekeeping Operations Manager Cross Exposure
St. Regis
01.2025 - 02.2025
Director of Guest Experience
Cairo Marriott Hotel & Omar Khayyam Casino
06.2023 - Current
Guest Relations, Concierge, and Club Lounge Manager
Cairo Marriott Hotel and Omar Khayyam Casino
04.2018 - Current
Guest Relations Manager
The Nile Ritz-Carlton, Cairo
01.2017 - 04.2018
Front Desk Supervisor / Front Desk Manager in charge
The Nile Ritz-Carlton, Cairo
05.2015 - 12.2017
Front Desk Shift leader
Intercontinental Cairo, Semiramis
05.2010 - 04.2015
Front Desk Agent
Four Seasons, Cairo at The First Residence
01.2009 - 01.2010
Executive Receptionist
Grand Hyatt, Cairo
01.2009 - 12.2009
Sales Executive
Borouj Egypt, Real estate
01.2008 - 01.2009
M.D. - Food Safety, HACCP, ISAO 9001 & Pest Management
AHDO By Highfield
Amplify - Guest Experience
Marriott International
ISRA Boot Camp
Marriott International
Female Leadership Initiative - FLI First Batch
Marriott International
Foundation Of Leadershio
Marriott Interational
Pre-Opening Certificate
The Ritz Carlton Hotel Company L.L.C.
Diploma - Etiquette, and international protocol
Cairo University
Bachelor - Public Relations, and Advertising
Cairo University
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