Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
Shaimaa Lamlom

Shaimaa Lamlom

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Giza,Faisal

Summary

Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.

Overview

3
3
Languages
6
6
years of post-secondary education
4
4
years of professional experience

Work History

Social Media Manager

VehicleTech Online Inc
Giza, 6th of October
04.2017 - 01.2018

- Manage and facilitate social media communities by responding to social media posts and developing discussions.

- Develop, launch and manage new competitions and campaigns that promote our organizations and brand.

Customer Service Representative

Vodafone Egypt Inc.
Cairo, Maadi
03.2018 - 02.2020

- Support and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.

Data Analyst

Microsoft Egypt Inc.
Cairo, Zamalek
03.2020 - 01.2021

- Identified and documented detailed business rules and use cases based on requirements analysis.

Education

Bachelor - Faculty of Medicine

Cairo University, Egypt
09.2015 - Current

No Degree - Personal Trainer Main Course

ISSA, Online Course
02.2021 - Current

Skills

Data analysis

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Software

Microsoft Office

Social Media Platforms

Windows and Mac

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ISSA - No Degree, Personal Trainer Main Course
02.2021 - Current
Data Analyst - Microsoft Egypt Inc.
03.2020 - 01.2021
Customer Service Representative - Vodafone Egypt Inc.
03.2018 - 02.2020
Social Media Manager - VehicleTech Online Inc
04.2017 - 01.2018
Cairo University - Bachelor, Faculty of Medicine
09.2015 - Current
Shaimaa Lamlom-