Microsoft Office
Shaimaa Lamlom
-
Giza,Faisal
Summary
Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
Overview
3
3
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Social Media Manager
VehicleTech Online Inc
Giza, 6th of October
04.2017 - 01.2018
- Manage and facilitate social media communities by responding to social media posts and developing discussions.
- Develop, launch and manage new competitions and campaigns that promote our organizations and brand.
Customer Service Representative
Vodafone Egypt Inc.
Cairo, Maadi
03.2018 - 02.2020
- Support and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
Data Analyst
Microsoft Egypt Inc.
Cairo, Zamalek
03.2020 - 01.2021
- Identified and documented detailed business rules and use cases based on requirements analysis.
Education
Bachelor - Faculty of Medicine
09.2015 - Current
No Degree - Personal Trainer Main Course
02.2021 - Current
Skills
Data analysis
Social Media Management
Online marketing strategies
Customer service
Qualified nutrition coach
Teamwork skills
Communication skills
Software
Social Media Platforms
Windows and Mac
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ISSA - No Degree, Personal Trainer Main Course
02.2021 - Current
Data Analyst - Microsoft Egypt Inc.
03.2020 - 01.2021
Customer Service Representative - Vodafone Egypt Inc.
03.2018 - 02.2020
Social Media Manager - VehicleTech Online Inc
04.2017 - 01.2018
Cairo University - Bachelor, Faculty of Medicine
09.2015 - Current