Microsoft Office

Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
- Manage and facilitate social media communities by responding to social media posts and developing discussions.
- Develop, launch and manage new competitions and campaigns that promote our organizations and brand.
- Support and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Data analysis
undefinedMicrosoft Office
Social Media Platforms
Windows and Mac