Shaimaa Mogahed
Training Associate Director
Giza
Summary
Knowledgeable Training Director with solid background in developing and executing training programs. Successfully facilitated numerous workshops that enhanced team performance and skill sets. Demonstrated ability to adapt training methods to suit diverse learning styles and needs.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Training Associate Director
Concentrix
11.2019 - 12.2025
- Led the training activities for the existing agents, senior agents and team managers in Concentrix
- Led the training activities to launch over 50 new accounts successfully
- Implemented creative problem-solving techniques during sessions, equipping participants with essential skills applicable across job functions.
- Created a conducive learning environment by fostering open communication and promoting collaboration amongst participants.
- Developed customized training materials tailored to the specific needs of diverse audiences, resulting in higher satisfaction rates.
- Continuously refined personal presentation skills by staying abreast of industry best practices in adult learning principles and methodologies.
- Contributed to the development of innovative e-learning modules, increasing accessibility to training resources for remote employees.
- Utilized data-driven approaches to evaluate the impact of training initiatives on employee performance metrics, informing future program enhancements.
- Implemented the standards of COPC and Six Sigma to manage the training activities across 11 sites in Egypt, 2 sites in South Africa and 2 sites in Mauritius
- Acted as a liaison between Concentrix and ITIDA to support the governmental aid programs
Training Section Head
Raya Contact Center, RCC
09.2012 - 11.2017
- Managed the end-to-end training function, including curriculum design and monitor performance metrics.
- Advised Senior Management on training strategies aligned with outsourcing client needs.
- Supervised a team of trainers and supervisors, ensuring high-standard capability development.
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
Education
Bachelor's - Business Administration
Cairo University
Cairo, Egypt05-2005
Skills
Effective facilitation methods
Feedback analysis
Effective training delivery
E-learning content production
Performance analysis and evaluation
Proficient in learning management systems
Learning effectiveness review
Leadership training
Effective blended learning
New hire on-boarding
Coaching and mentoring
Training best practices
Timeline
Training Associate Director
Concentrix
11.2019 - 12.2025
Training Section Head
Raya Contact Center, RCC
09.2012 - 11.2017
Bachelor's - Business Administration
Cairo University