Shaimaa Saad Zain El Abdeen
Assiut city,Assiut
Summary
Seeking a challenging position in a growth-oriented organization, which offers diverse jobs responsibilities in customer service and will utilize both my technical and managerial abilities to benefit my team, develop my career and improve myself.
Overview
12
12
years of professional experience
Work History
Script writer
Assuit street page
02.2017 - 05.2017
- Delivered high-quality work under tight deadlines by optimizing time management skills.
- Streamlined the script editing process to ensure timely delivery of final drafts.
- Enhanced audience experience by crafting compelling narratives and relatable characters.
- Developed engaging scripts by conducting thorough research and incorporating authentic dialogue.
Second level support Team leader
XCEED WE
05.2022 - Current
- Follow & Develop employees' performance
- Create & Analysis KPI sheets
- Present the new product to employees
- Follow with customer to save customer satisfaction
- Create best way about handling technical problem
Second level support Representative
XCEED WE
05.2021 - 01.2022
- Managing large amounts of outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
Trainer
XCEED WE
06.2020 - 06.2021
- Train the new employees about system & information
- Create training projected and material
- Train the new employees in soft skills (handling - communication - leadership)
Technical support Customer Service Representative
XCEED WE
05.2019 - 01.2020
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
Hr and Executive Secretary
MT engineering
11.2018 - 03.2019
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Answered high volume of phone calls and email inquiries.
- Optimized time management for executives through skilled coordination of tasks and priorities.
Hr and Service Coordinator Supervisor
Mina Beauty Center
01.2018 - 04.2018
- Participated in industry conferences and training sessions, staying current on best practices and trends to maintain a competitive edge within the field of service coordination.
- Conducted regular performance appraisals, identifying areas for growth and providing constructive feedback for professional development.
- Maintained accurate records of all client interactions and services provided for quality assurance purposes.
- Oversaw daily operations of the service coordination department, ensuring all tasks were completed accurately and on time.
- Reduced client complaints by actively addressing concerns and implementing timely solutions.
- Developed strong relationships with clients and vendors, resulting in increased satisfaction rates and repeat business.
Customer service, supply chain, and content writer
Byoot Egypt
01.2014 - 01.2016
- Trained 2 salesmen
Organizer member
Assuit University
01.2013 - 01.2016
- International environment conference
- Conference of freedom of thought and creativity
Social Media Specialist and Content Creator
Oxygen Team for Social Media Marketing
10.2015 - 10.2016
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Education
Bachelor of Arts - mass media
Assiut university
AssiutSkills
Excellent MS Office (MS Word, MS Excel, MS PowerPoint)
Working knowledge on Visual Basic
Ability to produce reports and presentations to a professional standard
Proficient in assessing data and formulating solutions
Effective at time management
Set visions and prioritizing tasks to achieve deadlines
Strong team working
Motivate others to achieve challenging results
Leadership skills
Communication skills
Personal Information
- Date of Birth: 01/01/95
- Nationality: Egyptian
- Marital Status: Single
Training
- Forms of Journalism and Press Ideas in Media Women Institution, 2016
- National State: Opportunities and Challenges, Assuit University, 2014
- Second International Conference of the Faculty of Arts, 2014
- Managing and How to Build Confidence, Assuit University, 2013
- English Conversation Course, MTO, 2013
- PIM Sessions, Palace of Culture in Assiut, 2012
Organizerexperience
Assuit University, 2013 - 2016, International Environment Conference., Conference of Freedom of Thought and Creativity.
Timeline
Second level support Team leader
XCEED WE
05.2022 - Current
Second level support Representative
XCEED WE
05.2021 - 01.2022
Trainer
XCEED WE
06.2020 - 06.2021
Technical support Customer Service Representative
XCEED WE
05.2019 - 01.2020
Hr and Executive Secretary
MT engineering
11.2018 - 03.2019
Hr and Service Coordinator Supervisor
Mina Beauty Center
01.2018 - 04.2018
Script writer
Assuit street page
02.2017 - 05.2017
Social Media Specialist and Content Creator
Oxygen Team for Social Media Marketing
10.2015 - 10.2016
Customer service, supply chain, and content writer
Byoot Egypt
01.2014 - 01.2016
Organizer member
Assuit University
01.2013 - 01.2016
Bachelor of Arts - mass media
Assiut university