Shawky Mohamed

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Answered product questions using knowledge of sales and store promotions.
• Redeemed coupons to discount purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Have sells target.

Achievements:-

I reached to team leader position.

• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Established new accounts through cold calling and personal visits to potential customers.
• Negotiated terms and contracts with clients to maintain profitable sales.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Exceeded monthly sales targets and quotas consistently.
• Built strong client rapport to establish diversified network of connections.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Built relationships with customers and community to promote long term business growth.
• Attended monthly sales meetings and quarterly sales trainings.
• Account Manger to the customers

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

• Entered orders into computer system quickly and in proper sequence.
• Offered immediate, friendly and knowledgeable assistance to every guest.
• Described menu items in detail and educated customers about meal options.
• Restocked bags, cups, lids, sauces and other counter supplies.
• Warmly greeted and welcomed customers to establishment before requesting food order.
• Welcomed customers and provided quick and attentive service.
• Suggested upgrades and additional items to meet upselling goals.

• Built relationships with customers using strong persuasion and active listening skills.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered calls, took messages, and transferred calls to correct individuals.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Recorded contact information of customers and potential customers in internal database.
• Educated customers on product and service benefits, explaining features and answering questions.

Achievement:-

Every month I had a specific selling target, I was selling higher than the set target was about 40% in last 2 years.