Shaymaa Elshiekh
Tanta
Summary
Professional in client relationship management with a track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
CSM
10.2023 - Current
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Learning Management System Administrator
Learning Management System
09.2021 - 03.2023
- Streamlined LMS administration by consolidating system tools and resources for easier access.
- Developed customized training manuals and tutorials for new users, simplifying onboarding processes while promoting self-sufficiency in navigating the platform.
- Collaborated with instructional designers to develop engaging multimedia content for online courses.
- Collaborate with Microsoft teams to use their platform.
Data Entry Auditor
Tourist Company
06.2015 - 09.2015
- Improved data accuracy by meticulously reviewing and verifying entered information.
- Boosted overall efficiency by implementing automated tools for data validation and review processes.
- Maintained audit documentation, identified issues and individuals involved, and noted corrective actions taken.
- Audited data to verify accuracy, quality, and compliance audits with standards.
Salesperson
SalesStaff
02.2014 - 07.2014
- Worked to build relationships with customers and built potential for additional sales.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Maintained current knowledge of evolving changes in the marketplace.
Education
Bachelor's Degree - Business Administration And Management
Faculty of Commerce English Section
Tanta, Egypt07-2012
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Negotiation
- Sales proficiency
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Customer Success Manager
CSM
10.2023 - Current
Learning Management System Administrator
Learning Management System
09.2021 - 03.2023
Data Entry Auditor
Tourist Company
06.2015 - 09.2015
Salesperson
SalesStaff
02.2014 - 07.2014
Bachelor's Degree - Business Administration And Management
Faculty of Commerce English Section
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