Shaza Elnahass
Giza
Summary
Results- driven independent saleswoman with more than 5 years of experience in Sales, Proven ability to identify customer needs , build strong client relationships, and consistently exceed sales targets .
Overview
6
6
years of professional experience
2
2
Languages
Work History
Billing Representative
Vodafone UK
01.2019 - 01.2020
- Managing customer's bills and account, resolving billing issues. And providing customer service.
- Handling overdue balances and collections.
- Upselling for new products, services and plan upgrades .
Retention Specialist
Concentrix
09.2020 - 04.2022
- Account retention by highlighting benefits , solving technical issues and offering extended promotions .
- Provided detailed product knowledge to customers, assisting them in making informed decisions about their purchases or subscriptions.
- Boosted company reputation by consistently delivering exceptional customer service experiences by addressing inquiries and resolving issues in a timely manner.
Travel Consultant
Asaptickets
11.2022 - 06.2024
- Prospecting and identifying potential clients through marketing leads or networking such as referrals and returns .
- Gathering client preferences and challenges to help tailor fit their travel itinerary to perfectly match their needs.
- Offering alternatives and product solutions to solve unexpected issues
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Travel Consultant
SkyLux Travel
01.2024 - 06.2025
- Working with high-profile clients with the highest standard of service.
- Customizing complicated itineraries for solo, group and corporate travels.
- Ensuring utmost attention to communication and style to help network and generate profits through referrals and returns
- Using multiple GDS systems efficiently ( Apollo, Sabre , Galileo )
Education
BBA - Marketing
Culture And Science City
6th Of October City, Egypt 04.2001 -
Skills
Customer service
Problem-solving
GDS expertise
Multitasking
Adaptability and flexibility
Sales strategies
Attention to details
Time management abilities
Strong negotiation
Timeline
Travel Consultant
SkyLux Travel
01.2024 - 06.2025
Travel Consultant
Asaptickets
11.2022 - 06.2024
Retention Specialist
Concentrix
09.2020 - 04.2022
Billing Representative
Vodafone UK
01.2019 - 01.2020
BBA - Marketing
Culture And Science City
04.2001 -