Summary
Overview
Work History
Education
Skills
Timeline
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Shaza Elnahass

Shaza Elnahass

Giza

Summary

Results- driven independent saleswoman with more than 5 years of experience in Sales, Proven ability to identify customer needs , build strong client relationships, and consistently exceed sales targets .

Overview

6
6
years of professional experience
2
2
Languages

Work History

Billing Representative

Vodafone UK
01.2019 - 01.2020
  • Managing customer's bills and account, resolving billing issues. And providing customer service.
  • Handling overdue balances and collections.
  • Upselling for new products, services and plan upgrades .

Retention Specialist

Concentrix
09.2020 - 04.2022
  • Account retention by highlighting benefits , solving technical issues and offering extended promotions .
  • Provided detailed product knowledge to customers, assisting them in making informed decisions about their purchases or subscriptions.
  • Boosted company reputation by consistently delivering exceptional customer service experiences by addressing inquiries and resolving issues in a timely manner.


Travel Consultant

Asaptickets
11.2022 - 06.2024
  • Prospecting and identifying potential clients through marketing leads or networking such as referrals and returns .
  • Gathering client preferences and challenges to help tailor fit their travel itinerary to perfectly match their needs.
  • Offering alternatives and product solutions to solve unexpected issues
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Travel Consultant

SkyLux Travel
01.2024 - 06.2025
  • Working with high-profile clients with the highest standard of service.
  • Customizing complicated itineraries for solo, group and corporate travels.
  • Ensuring utmost attention to communication and style to help network and generate profits through referrals and returns
  • Using multiple GDS systems efficiently ( Apollo, Sabre , Galileo )

Education

BBA - Marketing

Culture And Science City
6th Of October City, Egypt
04.2001 -

Skills

Customer service

Timeline

Travel Consultant

SkyLux Travel
01.2024 - 06.2025

Travel Consultant

Asaptickets
11.2022 - 06.2024

Retention Specialist

Concentrix
09.2020 - 04.2022

Billing Representative

Vodafone UK
01.2019 - 01.2020

BBA - Marketing

Culture And Science City
04.2001 -

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Shaza Elnahass