Shaza Tarek Mohamed AboShady

• Managed CEO’s daily office readiness (workspace, smart technology, meetings setup, and personal environment).
• Handled complex calendar management, scheduling, and prioritization of meetings.
• Prepared and circulated minutes of meetings; followed up with departments to ensure execution.
• Oversaw email, correspondence, and interdepartmental communication on behalf of the CEO.
• Coordinated travel logistics (flights, hotels, visas, agendas, and medication needs).
• Managed personal and administrative tasks, including medical appointments and procurement.
• Acted as the CEO’s liaison with all departments, ensuring directives were implemented.
• Provided technical and operational support (Smart TV, Alexa, office systems).
• Maintained strict confidentiality while supporting both personal and professional matters.

• For 13 consecutive years, I have been recognized in PK Petroleum as a highly organized and detail-oriented Executive Assistant dedicating all my skills and knowledge providing thorough and skillful administrative support to the General manager & all senior executives.
• Managing Business relations and special projects at the senior management levels, serve as a primary point of contact and liaison between management, sales teams, personnel, clients and vendors.
• Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Equally effective sales management and advanced word processing support.
• Provide executive-level administrative support to the CEO and twelve direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
• Liaison between all impacted departments to ensure proper communications and reporting practices.
• Plan and coordinate corporate luncheons and develop presentations for related on and off-site meetings.
• Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.
• Cooperate with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing and preparation of final copy from draft to distribution.
• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
• An independent and self-motivated professional with excellent research and writing skills able to positive relationships with clients and colleagues at all organizational.
• Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.
• Coordinated and set up high-level conference call board and management meetings, special events and travel arrangements for top executives.
• Conducted extensive Internet research on competitors and potential acquisitions.
• Updated and maintained CEO's calendar, completely re-organized the Executive and Finance libraries, and assisted managers with special projects as needed, including building renovations and office move.
• Answered a high volume of incoming call, and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals.
• Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.
• Wrote correspondences; proofed and edited press releases and other documents to ensure accuracy and consistency.
• Coordinated preparation and timely dissemination of company reports and slide presentations for board meetings.
• Provided superior administrative support to CEO, including correspondences, legal documents, financial management, events, logistics coordination, communications and policy compliance, and problem resolution.
• Assist the CEO with The New Business Development activities by aggressively seeking networking opportunities.
• Solid Knowledge of General Office procedures, protocol and professionalism, basic knowledge of Business English, Spelling, Punctuation and Grammar.
• Manages a large Inter-division project by assisting in the development and administration of the project plan.
• Work under limited supervision in a fast-paced environment, and perform multiple work assignments concurrently.
• Collaborate with another executive assistant to provide holistic coverage for the Strategy & Corporate Development Team.
• Performs Usual administrative and Clerical support functions including answering phones, greeting and assisting incoming clients, assisting tenants as directed, fielding complaints and issues and referring to the correct member of management, preparing correspondences, doing mailings and transmitting communications using various forms of media, maintaining tenant and building staff logs, calendaring of schedules and meetings, ordering supplies, maintaining files and records, inputting data and preparing reports on a computer.
• Maintains CEO’s calendar, schedules and meetings. Coordinate frequent executive travel arrangements and changes. This includes car service, airfare, hotel and various other elements of executive travel. Assist CEO with maintaining venue’s event calendar (Bookings, hold, etc….) and distributing such information to necessary internal and external contacts.
• Petroleum Company
• Worked as temporary Executive assistant for 4 execs from Mid-sized business. Praised by each for problem-solving and quick thinking. Aided executives with meeting preparation.
• Assisted with project logistics and developed 15 PowerPoint presentations, often delivered to employees as strategy-deployment tools.

• Calendar Management: Schedule meetings, appointments, and events for the General Manager.
• Communication: Act as a liaison between the General Manager and internal/external stakeholders; handle phone calls, emails, and correspondence.
• Documentation & Reporting: Prepare reports, presentations, and meeting minutes; ensure accurate record-keeping and filing.
• Travel & Logistics: Arrange business travel, accommodations, and itineraries for the General Manager.
• Event Coordination: Assist in organizing and coordinating hotel events, meetings, and conferences.
• Office Support: Manage office supplies, maintain office equipment, and ensure administrative processes run smoothly.

• Team Management: Supervise and motivate a team of ECCO agents, ensuring high productivity, customer satisfaction, and adherence to service standards.
• Performance Monitoring: Track team performance metrics, provide regular feedback, and implement improvements to meet company targets.
• Training & Development: Conduct training sessions to enhance team skills, knowledge, and customer service practices.
• Customer Support: Ensure prompt resolution of customer inquiries and complaints, escalating issues to senior management when necessary.
• Reporting: Generate daily, weekly, and monthly reports on team performance, customer feedback, and service levels.
• Collaboration: Work closely with other departments, such as marketing, sales, and operations, to address customer needs and improve service delivery.
• Quality Control: Monitor call quality, customer satisfaction surveys, and other key performance indicators (KPIs) to ensure the team consistently meets Audi & VW’s standards.
• Problem Resolution: Proactively address operational challenges and team concerns, ensuring smooth operations and a positive working environment.

• Company Overview: International School
• International School

• Company Overview: Nursery & Preschool Academy
• Nursery & Preschool Academy

• Company Overview: Nursery & PreSchool Academy
• Nursery & PreSchool Academy

• Document Management: Creating, organizing, and maintaining banking documents (e.g., reports, contracts, forms).
• Meeting & Schedule Coordination: Managing calendars, organizing meetings, and making travel arrangements for executives.
• Communication Skills: Professional phone etiquette, client interaction, and internal communications within the bank.
• Office Systems: Using filing systems, handling office equipment, and managing supplies.
• Software Training: Learning to use MS Office and banking-specific tools for document creation, data entry, and reporting.
• Confidentiality & Compliance: Handling sensitive information and ensuring compliance with banking regulations.

• Document Management: Learn how to prepare, organize, and maintain documents such as reports, contracts, memos, and correspondence. This includes proper filing systems (physical and digital) for easy access.
• Correspondence: Master how to draft professional emails, letters, and reports. You’ll be trained on formal communication etiquette and business writing standards.
• Scheduling & Calendar Management: You’ll learn how to effectively manage executives’ schedules, arrange meetings, and coordinate appointments, ensuring that the flow of day-to-day operations runs smoothly.

• Telephone Etiquette: Learn the best practices for answering calls, transferring inquiries, and taking messages professionally.
• Client & Staff Relations: How to interact with clients, customers, and colleagues, handling queries and resolving issues in a polite, efficient, and customer-focused manner.

• File Management: Training on maintaining both physical and digital filing systems to ensure easy retrieval of information and compliance with company standards.
• Office Equipment: Learn to use office equipment like printers, photocopiers, and fax machines efficiently. You will also be introduced to any specialized equipment used in the company.
• Supply & Inventory Management: Learn how to manage office supplies, track inventory, and ensure the office is properly stocked for daily operations.

• Multitasking: Develop your skills to handle multiple tasks simultaneously—prioritizing urgent matters and managing less-pressing tasks efficiently.
• Meeting Coordination: Learn how to arrange meetings, prepare agendas, and take accurate meeting minutes for executives.

• MS Office Suite: You’ll be trained to effectively use Microsoft Office tools like Word, Excel, PowerPoint, and Outlook for tasks such as drafting documents, creating presentations, managing emails, and scheduling.
• Internal Systems: Introduction to any proprietary systems Americana Group uses for project management, communication, or customer relationship management (CRM).

• Confidential Information: Understand the importance of handling sensitive information with discretion, especially in a corporate environment.
• Company Policies: Familiarize yourself with Americana Group’s internal procedures, compliance, and workplace policies to ensure smooth and compliant operations.

• Corporate Events: Learn how to assist in organizing events, conferences, and internal meetings, including venue selection, catering arrangements, and travel logistics.

• Personal Effectiveness: Improve your organizational skills, attention to detail, and professionalism, all crucial for performing secretarial and administrative duties at a high level.