Shehab Hossam
English Trainer
Alexandria
Summary
- english trainer skilled in motivating and mentoring students of all ages and learning levels. Practical experience living in middle eastern regions and studying local culture and social sciences. Dedicated .
- Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Proactive customer service representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Spoken English Trainer
gateway universe
Alexandria
01.2022 - Current
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Conducted intensive summer courses in analysis of English texts.
- Led committee creating school-wide assessments and producing exams used throughout English department.
- Improved student performance by defining clear goals and communicating performance metrics.
Customer Service Representative
sutherland
Alexandria
04.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
Technical Customer Service Representative
UX centers
alexandria
08.2020 - 03.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
English Instructor
gateway universe
alexandria
06.2018 - 03.2020
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Designed and developed instructional activities using data from student learning style assessments.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Delivered 30 hours per week of classroom lectures, instructing over 50 students per semester in english.
- Led committee creating school-wide assessments and producing exams used throughout English department.
Education
BBA - Business Administration And Management
Faculty of Commerce English Department
Alexandria, Egypt 09.2018 - 08.2022
Skills
Progress assessments
ping pong
trained to play ping pong for 2 years and it's been a passion ever since
Timeline
Spoken English Trainer
gateway universe
01.2022 - Current
Customer Service Representative
sutherland
04.2021 - 01.2022
Technical Customer Service Representative
UX centers
08.2020 - 03.2021
BBA - Business Administration And Management
Faculty of Commerce English Department
09.2018 - 08.2022
English Instructor
gateway universe
06.2018 - 03.2020
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