Shenouda Halim
Hurghada
Summary
Knowledgeable potential agency manager with proven history in agency management, delivering strategic leadership and building strong client relationships. Successfully led teams to achieve significant project milestones and fostered culture of continuous improvement. Demonstrated proficiency in managing budgets and optimizing operational efficiency.
Professional management professional with robust experience in leading agency operations and driving client satisfaction. Known for fostering collaborative team environments and delivering impactful results. Reliable and adaptable, with expertise in strategic planning and resource management.
Results-driven agency professional with strong focus on team collaboration and achieving outcomes. Skilled in strategic planning, client relationship management, and operational efficiency. Reliable and adaptable to changing needs, demonstrating leadership and effective communication. Prepared to make significant contributions through innovative problem-solving and goal-oriented strategies.
Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Potential Agency Manager
Metlife
04.2022 - Current
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Resolved customer complaints to maintain high level of satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Unit Manager
Metlife
01.2018 - 04.2022
- Championed a culture of innovation within the unit that encouraged employees to generate creative ideas for process improvements or new product development initiatives.
- Demonstrated strong leadership skills, effectively managing diverse teams and overcoming challenges to achieve shared goals.
- Increased employee retention by implementing effective training programs and providing regular performance feedback.
- Optimized inventory management practices to minimize stockouts while reducing excess inventory carrying costs.
- Developed and executed successful change management plans to support organizational growth or restructuring initiatives.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Unit Manager
Metlife
05.2012 - 01.2018
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Mentored junior sales representatives, sharing best practices for lead generation and closing sales effectively.
- Consistently met or exceeded quarterly sales goals through diligent planning, forecasting, and execution of targeted initiatives.
- Enhanced customer satisfaction by resolving complex insurance claims promptly and professionally.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Led a successful sales team by providing ongoing training, support, and performance evaluations.
- Identified new business opportunities by researching market trends and competitor activity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Branch Manager
Pharma Overseas
01.2008 - 04.2012
- Launched new products and services, ensuring successful market penetration and growth.
- Developed strong relationships with clients, resulting in increased customer satisfaction and loyalty.
- Reduced employee turnover by fostering a positive work environment with ongoing training opportunities and clear career progression paths.
- Conducted regular performance reviews for staff members, identifying areas for improvement and creating actionable development plans.
Supervisor
Abbott
10.1999 - 01.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Continuously sought educational opportunities to remain well-versed in evolving medical guidelines and best practices, ensuring comprehensive knowledge of industry developments.
- Organized successful promotional events and educational seminars for healthcare providers, enhancing brand visibility and knowledge among target audience.
- Increased customer satisfaction by promptly addressing inquiries and providing exceptional service during office visits.
Education
Bachelor of Science - Pharmaceutical Sciences
Assuit University
Assiut, Egypt06-1999
Skills
- Budgets
- Agency operations
- Multiline accounts
- Product solutions
- Multitasking Abilities
- Problem-solving abilities
- Team building
- Staff Training
- Risk Management
- Sales management
- Cross-functional team leadership
- Budgeting and cost control
Languages
English
Advanced
C1
Timeline
Potential Agency Manager
Metlife
04.2022 - Current
Senior Unit Manager
Metlife
01.2018 - 04.2022
Unit Manager
Metlife
05.2012 - 01.2018
Sales Branch Manager
Pharma Overseas
01.2008 - 04.2012
Supervisor
Abbott
10.1999 - 01.2006
Bachelor of Science - Pharmaceutical Sciences
Assuit University
Similar Profiles
PAMELA A. VOSBURGHPAMELA A. VOSBURGH
Manager of Technology Liaisons at MetLifeManager of Technology Liaisons at MetLife
Meighen Patricia FriesenMeighen Patricia Friesen
Customer Advocate I - Claim Intake at MetlifeCustomer Advocate I - Claim Intake at Metlife
Shyri SmithShyri Smith
Group Insurance Administrator at MetlifeGroup Insurance Administrator at Metlife