Shereen Elmorsy

• Serving as a board member contributing to strategic decision-making and organizational direction.
• Leading all operational functions including PMO, development, quality control, infrastructure, and cybersecurity.
• Overseeing product delivery for B2G & B2B platforms such as Umrah Gate and Safa Live.
• Aligning product strategy and operational execution with business goals and growth KPIs.
• Implementing scalable governance frameworks and Agile delivery practices.
• Leading executive stakeholder engagement across B2G and B2B verticals.
• Driving operational excellence through process optimization, team leadership, and performance management.
• Digitalization & Automation for all company internal processes.
• Developed new B2B products and launched on Safa Soft platform for Global services.

• Managed enterprise ERP development teams and discovery initiatives.
• Oversaw full project lifecycles with a focus on delivery timelines and budget adherence.
• Led cross-departmental collaboration across analysts, developers, and business units.
• Completed 5 mega projects in web and mobile development
• Completed internal process full automation on ERP

• Delivered end-to-end ERP implementations across multi-location environments.
• Spearheaded process reengineering and change management programs.
• Collaborated with executive sponsors and external consultants to align system deployment with business goals.
• Completed 13 ERP development projects
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Led ERP transformations, ISO certification programs, and quality assurance frameworks.
• Completed full Fintech solution implementation including scoring engine, EKYC and governmental integrations.
• Developed and optimized internal processes aligned with ERP capabilities to drive.
• Coordinated cross-functional workstreams and interfaced with stakeholders to ensure successful integration of the ERP platform across departments.
  

• - PMO system automation and implementation
• -Developing Performance management system and creating BSC with full automation
• -ERP system implementation for Operations & QHSE.
• -Establish QHSE standards and expectations, Prepare, formulate, and maintain policies, guidelines and other QHSE documentation applicable to all team.
• -The company successfully awarded ISO 2015, ISO 14001 and OHSAS18001.

• -Plan, direct and coordinate business operations, responsibilities include formulating policies, managing daily operations, and planning the use of human resources, purchasing, and administrative services.
• -Managing all functions that interact with client weather front end or back end along OTS business lines (messaging solution, mobile application, web development, digital marketing) .

Functions included:

• Call center & customer service
• Client Relation management
• Quality Assurance/quality control
• PMO
• Technical development: Web development and Mobile applications

• Ensures all the company's products and services meet and exceed the customers' needs and expectations.
• Responsible for the call center quality and customer satisfaction
• Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications.
• Setting QC/QA objectives and ensuring that targets are achieved.
• Standardize documentation process including, policies, quality manual, procedures, work instructions and standard processes.
• Preparation of quality plans and management reviews.
• Conduct QA training, orientation for employees when needed.
• FMEA analysis and update RPN
• Main achievements:
• The Company awarded ISO 9001/2000, ISO14001.OHSAS18001 certificates
• Built internal auditing department
• Established Quality assurance department