Sherif Adel Ramses

• Achieved company growth and brand development through market expansion and sales.
• Coordinated with marketing teams to develop promotional materials, campaigns, and pricing models.
• Developed and implemented sales strategies to improve market share.
• Executed strategic sales plans to expand customer base and revenue.
• Supported sales team members to drive growth and development.
• Implemented systems for tracking customer activity such as orders placed, products purchased.
• Recognized by management for providing exceptional customer service.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Advised senior management on decisions relating to investing activities based on research findings.
• Met with clients on regular basis to discuss market trends, portfolio adjustments and performance details.
• Maintained relationships with key industry contacts, including brokers and CEOs.
• Collaborated with other departments such as operations, compliance, legal to ensure smooth functioning of portfolios.

• Assisted senior management in developing long-term strategic goals for the company's growth.
• Coached, developed and motivated team to achieve revenue goals.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Supported sales team members to drive growth and development.
• Directed and coordinated products, services and sales activities.
• Gained market share in new sales performance through aggressive team training.
• Performed sales consultations and educated clients on products and services.
• Achieved company growth and brand development through market expansion and sales.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

• Maintain an adequate reporting system both internally and externally
• Continuously review the department's work to ensure service standards are met along with commercial targets
• Ensure the company's objectives are achieved and its image is properly presented as a market leader and a multinational service provider
• Recognized opportunities for process improvements within the Customer Service Department, then developed solutions accordingly.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Analyzed business performance data and forecasted business results for upper management.
• Generated monthly reports on customer service activities for senior management review.
• Collaborated with other departments to ensure that their activities support the delivery of excellent customer service experiences.

• Handling all internal business accounts of the Al-Futtaim Group such as Toyota, Honda, Cairo Festival City, Union National Bank, Marks & Spencer, Toys R Us
• Managing all brokers dealing with the company
• Planning the company's website and brochures
• Collaborated with external vendors on joint promotions that drive increased revenue.
• Managed relationships with existing customers, providing support as needed.
• Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
• Developed and implemented marketing strategies for new products.

• Handling the insurance of major international accounts from different fields, such as Bel Egypt, Nissan, Total, BNP Paribas Bank, Citibank, Marriott, Koral Blue Aviation, and Schneider Electric.
• Resolved customer complaints in a timely manner.
• Renewed existing accounts by building relationships with clients.
• Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
• Provided technical support to customers when needed.
• Established strong relationships with decision-makers and influencers within client organizations.

• Training for two months at CARREFOUR in the textile merchandising department.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Managed inventory and supplies to ensure materials were available when needed.

Training for one month in the procurement department at Nestlé.

• Reviewed and approved vendor invoices.
• Added new vendors and products into system and keyed in special shipping codes when needed.
• Managed inventory control, material control, accounting and supply reports.
• Analyzed market trends to anticipate future material needs.

• Training for one month in the procurement department at NESTLE

• Total management for one month in a commercial leather store.
• Maintained positive working relationship with fellow staff and management.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.